Representative-Patient

Representative-Patient Job ID:

000FOS Tupelo Administrative Support - PATIENT REPS Full Time - Day Posting Description We believe a career is more than just a career — it's a calling. Our teammates' "True North" is what calls them to health care; it's their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love.

Job Description Coordinates:

Effectively and efficiently coordinates care to family members by monitoring and evaluating interdisciplinary care

Orients/Educates:

Orients and educates patients/family members/visitors to the Critical Care waiting area, policies, and procedures

Customer Service/Customer Relations:

Greets individuals in a positive and caring manner Effectively and efficiently relay the needs and concerns of patient's family members/visitors to staff Provides emotional support to family members as needed Receive requests and provides general information to patient/family member as requested Assists in the resolutions of patient/family member issues/problems Assists family with grieving processes and procedures

Communication:

Promotes effective communication amongst care team, treating clinicians, patients, family members, etc.

Liaison:

Serves as a liaison between patient care personnel and patients/families/visitors to ensure effective communication/interaction

Inventory:

Assesses and maintains waiting room supplies in a cost-effective manner Complies with budgetary guidelines

Regulation :

Adheres to

NMHS/NMMC

Policies/Procedures/Guidelines Complies with appropriate Local/State/Federal policies/procedures/guideline/regulations/laws/statues

Requirements:

High School Diploma or equivalent, required; Associates Degree, preferred Minimum of 2 years experience in a clinical setting; preferred Proficient computer skills (i.e. Microsoft Word and Microsoft Excel); required Demonstrated decision-making and problem-solving skills; required Excellent organizational and communication (written and verbal) skills; required Excellent human relations skills; required Excellent interpersonal skills; required Working knowledge of the development of adolescent, adult, and geriatric patients; required Requirements No additional requirements from any stated in the above description. Education You must have the following education to apply: You must have a High School Diploma or GED or higher