Outbound Contact Representative

Benefits:

401(k) matching Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Join a Team That Feels Like Family! Do you love talking to people, building connections, and making every day a little brighter? If you're looking for a role where you can grow, earn big, and have fun doing it, One Hour Heating & Air Conditioning/Benjamin Franklin Plumbing/On Time Electrical wants you on our team!

Why You'll Love It Here:

Hourly Pay + Commission + Bonuses Your effort = your earnings. Simple as that. Consistent Hours, Real Work-Life Balance Steady, year-round work. Evenings and Sundays? Yours to enjoy. Supportive, Team-First Culture We celebrate wins, lift each other up, and never leave anyone hanging. Local & Trusted Brand Be proud to represent a company customers actually know — and love. Career Growth That's Real Paid training, ongoing learning, and room to grow your career. What You'll Do As an Outbound Representative you'll serve as a key connection between our company and our customers. You'll build relationships, provide valuable information, and help homeowners stay comfortable year-round. Your Responsibilities Proactively connect with current and past customers regarding maintenance memberships, service opportunities, and special promotions Schedule appointments and ensure customers receive outstanding service Maintain accurate customer records and notes Follow up with customers to strengthen relationships and increase customer retention Who You Are Outgoing, positive, and confident when connecting with people—whether on the phone or in person A strong communicator who enjoys building relationships and earning trust Resilient and motivated—you don't get discouraged by a "no" and see objections as opportunities to educate and help Someone who enjoys a challenge and takes pride in finding solutions that benefit customers Goal-oriented with a competitive spirit and a desire to succeed A team player who brings positive energy and contributes to a winning culture Self-motivated, dependable, and eager to grow professionally

What You'll Need:

Monday-Friday availability (some Saturdays) 2+ years in customer service, call center, or related work Computer proficiency (Word, Excel, working quickly through different programs, and dexterity of doing it all while working with our customers) Valid driver's license + clean record, reliable transportation Able to pass a background check and drug screening

Perks & Benefits:

Ongoing career development Internal growth opportunities Medical, Dental, Vision, and more Short & Long-Term Disability 401(k) with company match Paid vacation + holidays Referral bonuses Discounts on company services Why You'll Be Proud to

Work Here:

At One Hour Heating & Air Conditioning, we're all about integrity, teamwork, and growth. We work hard, laugh often, and genuinely care about each other — and our customers. If you want a career that pays well, feels good, and helps you grow, this is the place. Apply today and see why so many people love being part of the One Hour family.