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Patient Concierge
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Ballantyne Plastic Surgery
Charlotte, NC (In Person)
$49,920 Salary, Full-Time
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Job Description
Ballantyne Plastic Surgery |
Charlotte, NC Position Type :
Full-Time Reports To :
Practice Owner / Operations Lead About Ballantyne Plastic Surgery Ballantyne Plastic Surgery is a well-established plastic surgery and aesthetics practice in Charlotte, NC, focused on delivering high-quality surgical and non-surgical aesthetic care. As the practice enters its next phase of growth, we are seeking a detail-oriented and trustworthy Bookkeeper to help strengthen our financial operations, reporting, and day-to-day accounting processes. Position Overview The Patient Concierge will play a key role in creating an elevated, welcoming, and high-touch experience for every prospective and existing patient at Ballantyne Plastic Surgery. This person will serve as the first point of contact for many patients, helping convert inbound inquiries into consultations, guiding patients through membership options and treatment plans, and supporting a seamless front-desk experience. The ideal candidate is warm, polished, highly organized, and naturally comfortable with sales conversations. This role is perfect for someone who enjoys building trust with patients, following up consistently, and helping grow the practice through exceptional communication, thoughtful recommendations, and strong attention to detail. The ability to structure compelling and effective Sales strategy and execution to drive revenue growth for the practice is imperative for this role. Key Responsibilities The key responsibilities for this role include: Lead Conversion- Respond to inbound patient inquiries from phone, website, social media, and marketing campaigns
- Convert leads into scheduled consultations
- Follow up consistently with prospective patients to increase booking rates Consultation Support & Sales
- Check in and out patients at the front desk and advise on memberships packages
- Present membership plans and pricing tiers clearly and confidently
- Educate patients the benefits of ongoing treatment plans and benefits
- Assist patients with financing options and payment plans
- Convert consultations into scheduled treatments Revenue Growth & Upselling
- Recommend complementary treatments such as skincare, injectables, and treatment packages
- Promote bundled services and membership offerings
- Encourage treatment plan adoption and long-term patient engagement Patient Experience
- Ensure patients feel welcomed, informed, and supported throughout their journey
- Coordinate scheduling and treatment logistics with clinical staff
- Follow up with patients post-consultation and post-treatment Sales Operations
- Track and report key sales and conversion metrics
- Maintain CRM and lead tracking systems
- Identify opportunities to improve conversion rates and patient lifetime value Experience & Qualifications
- Experience in a customer-facing role within a medical practice, med spa, aesthetics clinic, plastic surgery office, dental office, luxury retail, or hospitality environment.
- Prior front desk, patient coordination, sales, or consultation scheduling experience preferred.
- Comfortable speaking with patients by phone, text, email, and in person.
- Able to confidently discuss services, pricing, memberships, packages, financing options, and next steps.
- Strong follow-up skills with the ability to convert inquiries into booked consultations and treatments.
- Experience using CRM, scheduling, or practice management software preferred.
- Highly organized, polished, proactive, and comfortable tracking sales and patient conversion activity.
- Motivated by delivering an excellent patient experience while helping grow practice revenue.