Partner Scheduling Representative

Partner Scheduling Representative

VERITEXT LLC - 3.1

Durham, NC Job Details Full-time $20.46 - $23.00 an hour 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Vision insurance 401(k) matching Opportunities for advancement Life insurance Referral program Pet insurance Qualifications Vendor relationship building Customer relationship building Phone communication Mid-level Vendor relationship management Escalation handling Communication skills Stakeholder relationship building Client interaction via phone calls Full Job Description Veritext is the global leader in legal litigation and deposition solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere!

Overview:

Providing our clients with exceptional service is the foundation of our business. In Partner Scheduling (Digital Solutions) , you will be responsible for managing all aspects of scheduling independent contractors for proceedings while creating a positive experience for clients, both internal and external, prior to the proceeding taking place. What you'll do: Assign all requested resources (independent contractors, our "partners") by 3pm local time the day before the proceeding Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable Be aware and knowledgeable of reporter skill set, geographic restrictions and schedule and assign to the appropriate work Follow best practices for assigning Reporters to multiple days or other job specific nuances Respond to all client requests received via email and/or phone queue in a timely, pleasant and professional manner Provide assistance to reporters, videographers, as applicable (i.e., directions, my steno machine is broken, legal issues, etc.); escalate to appropriate Veritext colleague if necessary Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met Resolve issues and escalate as needed to ensure prompt and accurate resolution Who you are: Customer service oriented with strong interpersonal skills and the ability to build relationships Dedicated professional with the ability to respond to requests promptly and accurately Must possess excellent written and verbal communication skills Must be detail oriented, organized and be able to multi-task

Benefits:

Competitive compensation and total rewards package Comprehensive medical, dental and vision insurance Hybrid work structure (two days in the office, three days working remotely) Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 3 personal days, vacation, sick and discretionary time) Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more) Matched 401(k) to help you save for your future Pet insurance to help your pet(s) live a long and happy life Flexible Spending Accounts (healthcare, dependent care, transit & parking) Company-paid life insurance as well as short-term and long-term disability insurance Learning and development opportunities to advance both personally and professionally Veritext Summer Camp - a fun-filled culture building and learning experience Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more! Veritext is committed to cultivating a vibrant community based on collaboration, innovation, creativity and belonging where every individual, regardless of background, identity, or experience, feels valued, respected, and empowered. At Veritext, these differing perspectives are not only accepted but celebrated. We embrace diversity, equity and inclusion and aim to employ qualified individuals of the greatest ability without discriminating based on race, color, religion, national origin, age, sex, physical or mental disability, medical condition (including pregnancy), gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected group status. Simultaneously, our dedication to sustainability, transparency, responsible environmental stewardship, and meaningful social engagement aims to create long-term value for our employees, clients, partners, and communities while contributing to a more resilient and equitable future. Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.