Lead Concierge

Lead Concierge Hillcrest Health Services - 2.9 Papillion, NE Job Details Full-time $18.00 - $22.06 an hour 15 hours ago Qualifications Customer inquiry handling Full Job Description We are seeking a warm, professional, and service-oriented Lead Concierge to be the welcoming face of our community. This role sets the tone for exceptional resident and guest experiences while providing day-to-day leadership and support to the concierge team. The Lead Concierge plays a key role in creating a polished, organized, and friendly front-of-house environment and serves as a trusted resource for residents, families, visitors, and team members.

Pay:

$18.00-22.06/hr based upon experience and education What You'll Do Serve as the primary point of contact at the front desk Lead, coach, and support concierge team members Ensure consistent, high-quality customer service standards Greet residents and guests and assist with requests and inquiries Coordinate communication, scheduling, and coverage for the concierge team Support events, tours, and community activities as needed Maintain a professional, welcoming lobby and front-desk environment What We're Looking For Prior concierge, hospitality, or customer service experience (lead experience preferred) Strong communication and interpersonal skills Professional presence with a calm, solution-oriented approach Ability to multitask and remain organized in a fast-paced setting Flexible availability, including some evenings and weekends Why This Role Highly visible role focused on resident experience Opportunity to lead and mentor a front-of-house team Supportive, team-oriented environment Competitive pay and benefits Apply today to join a community where service, connection, and professionalism matter.