Front Desk Concierge

A luxury Class 'A' residential building in Newark is looking to hire a full-time overnight concierge. The available shift is from 11:00 PM to 7:00 AM, Sunday to Thursday. Strong customer service skills and a team-oriented mindset are essential. A background in security is preferred. Concierges collaborate closely with the Management and Maintenance Teams to provide residents with a top-tier customer service experience. Their primary responsibility is ensuring the building's security, safeguarding residents, and their information. As the "face of the building," concierges are expected to perform their duties with professionalism, courtesy, and respect.

Responsibilities:

Greet, screen, and direct guests, including service and delivery personnel. Monitor lobby security cameras and address any issues. Prevent unauthorized access and loitering. Ensure service technicians use the designated entrance. Respond to urgent matters and notify the appropriate management team member. Identify emergencies and contact first responders if needed. Communicate effectively with the Management and Service Teams via radio or phone. Update the community management portal and concierge shift log. Manage package intake, logging, and resident follow-ups. Maintain a clean workstation and assist with hazardous spills when necessary. Perform other duties as assigned by management.

Qualifications:

Strong communication skills via phone, radio, and internet. Two years of experience in front office operations (real estate, hospitality, or security) or an associate's degree in a related field. Alert, welcoming, and professional demeanor. Proficiency in Spanish. At least one year of experience using residential community management software (e.g., Yardi, ButterflyMX, Entrata, RentCafe) or hotel management software is preferred. Our company is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Disclaimer:

This job description does not limit management's ability to assign or reassign duties and responsibilities as needed.

Pay:

$18.00 - $19.00 per hour

Experience:

residential concierge: 1 year (Required) Shift availability: Overnight Shift (Required) Ability to

Commute:

Newark, NJ 07105 (Required)

Work Location:

In person