Patient Concierge

Front Desk Concierge At East Madison Dental , we don't just treat patients — we build relationships, create trust, and deliver unforgettable first impressions. We are a fast-growing, multi-location, technology-driven, patient-centered dental practice looking for a warm, confident, detail-oriented Front Desk Concierge who thrives in a high-energy environment and loves connecting with people. Who We Are Our team lives our core values every single day: Be Happy & Have Fun

• Positive energy is contagious here. Exceed Expectations
• We aim to amaze, not just satisfy. You Are Family
• Patients and teammates always come first. Own It
• We take responsibility and deliver results. Never Stop Learning
• Growth is part of the job. Do the Right Thing
• Always.

Your Role You are the voice and face of East Madison Dental. You create WOW experiences from the very first time someone walks in the door to the final smile at checkout. Reception & Front Desk Greet patients with warmth, professionalism, and genuine care Manage patient check-in and check-out Verify patient demographics, insurance, and forms Collect co-pays and assist with financial conversations Maintain a clean, calm, welcoming front-office environment Call Center & Scheduling Excellence Answer high-volume inbound calls with confidence and compassion Schedule new and existing patients to maximize doctor and hygiene productivity Convert phone inquiries into booked appointments Handle recall, confirmations, re-care, and follow-ups Triage emergencies and route calls appropriately Administrative & Team Support Work closely with clinical and admin teams to ensure seamless patient flow Accurately document conversations in Dentrix Ascend Assist with daily metrics, call tracking, and scheduling KPIs Proactively fill open chair time and reduce no-shows You're a

Great Fit If You:

Love talking to people and building instant rapport Present yourself professionally Are calm, confident, and solution-focused under pressure Are organized, detail-driven, and take pride in accuracy Enjoy working in a fast-paced, high-expectation environment Believe customer service is not a department — it's a mindset Have dental experience (preferred, not required) What We Offer Competitive pay with performance-based bonuses Health benefits, paid time off, and holiday pay A supportive, growth-focused culture that invests in YOU Ongoing training and leadership development State-of-the-art technology in a modern, beautiful practice A team that truly treats each other like family Ready to Join Our Family? Apply today and include your resume!

Pay:

From $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Application Question(s): Do you have dental experience?

Work Location:

In person