Front Desk Attendant- Lovington Wellness Center (LWC)

The Front Desk Attendant will take part in most aspects of the Lovington Wellness Center. Front Desk Attendants are required to greet patrons, operate the cash register, produce smoothies, and fulfill cleaning duties of the Lovington Wellness Center. Promote, register and collect fees for events. Responsible for individual and accurate drawer close out at end of shift including all POS sales receipts Answering or referring inquires including phone calls Operate cash register and smoothie bar. Greet/farewell all patrons entering/leaving facility. Follow all policies and procedures implemented by management. Maintain a clean environment Values i - Innovation "Think Forward" "Set Out-Of-The Box Goals" "Exploring new possibilities" I am the change agent that advocates for our customers. I think outside of the box to create Exceptional experiences that set us apart. I look for solutions and think of new ways to solve problems, even if it is outside of my department. C - Compassion "Demonstrate genuine concern" "Display a Selfless attitude" I show kindness in every interaction. I strive to build trust with our co-workers and customers. I will communicate with our co-workers and customers in a way they understand. I will make time to address our co-workers and customers' needs. A - Accountability "Show integrity" "Accept Ownership & Responsibility" I will demonstrate integrity by doing the right thing, being honest and having strong moral principles. When mistakes occur, I take the necessary steps to correct them, without dismissing patient concerns and follow through until resolution. I fully document actions taken to ensure continuity of care. I communicate expectations and follow up within defined time frames and provide updates as I understand them for my customers and teammates. R - Respect "We value diversity" "Respect is earned" I treat all people with dignity and respect, regardless of their beliefs. I do not use negative/derogatory language. I accept constructive feedback and suggestions for the greater good. E - Empowerment "Share Knowledge" "Take Action" I will share knowledge to empower others and encourage them to make informed decisions. I encourage others to reach their full potential. I will encourage trying new things, diverse ideas, and learning from our mistakes. I have the freedom to do what is right for our customers.

ORGANIZATION EXPECTATIONS

Communication The process of sending and receiving messages with words, verbally, written or in sign language. Customer Focus Identifying and responding to current and future patient and other customers' needs; providing excellent service to internal and external patients and other customers. Initiative Identifying and dealing with issues proactively and persistently; seizing opportunities that arise. Self-Development Lifelong, voluntary, and self-motivated learning. Teamwork Effectively work and complete assignments in group settings. Works independently and cooperatively with others to achieve common goals. Essential Functions Promote, register and collect fees for events. Answering or referring inquires. Operate cash register and smoothie bar. Greet/farewell all patrons entering/leaving facility. Follow all policies and procedures implemented by management. Licensure/Certification- Current CPR/AED Adults and Pediatrics Required If you are a current employee or have previously worked for Nor-Lea Hospital District, please contact the Human Resources Department at hrgroup@nlgh.org for your correct username and password.