Graveyard Shelter Advocate (Friday, Saturday and Sunday 10pm-8am)

Graveyard Shelter Advocate (Friday, Saturday and Sunday 10pm-8am) Rio Rancho, NM Job Details Full-time $18 an hour 1 day ago Benefits Health insurance Dental insurance Vision insurance Life insurance Qualifications CPR Certification Client onboarding Phone communication Intake Writing skills BLS Certification Safety planning First aid High school diploma or GED Driver's License First Aid Certification Front desk Passenger pickup and drop-off Referral coordination Crisis intervention counseling Entry level Client interaction via phone calls

Full Job Description Summary:

Provide direct services to domestic violence survivors in a shelter setting. Answer crisis hotline, help clients gain immediate safety as well as knowledge, skills and resources to help them succeed in safe, healthy lives. Provide client transportation as coordinated. Answer other incoming calls at the front desk.

Specific job duties and responsibilities:

Following agency protocol as detailed in Haven House's written policies and procedures and specified by funding sources: Work specific shifts assigned at the shelter. Respond to crisis calls and conduct phone intakes and in-shelter intakes. Providing person to person consultation on the crisis situations including safety planning and provide referrals to clients as needed. Provide Transportation for clients with Haven House Assigned Vehicles. Inventory, purchase and distribute shelter supplies for shelter clients. On an as needed basis, respond to client needs, questions and concerns; provide active listening and support. Facilitate new client orientation and house meeting weekly. As requested by funding sources and as directed by Haven House management, accurately document client information, interactions, and services for individual clients' files. Throughout each work shift, monitor facility security Including attention to gates, doors visitor access facility, and visitor and client sign- in and sign- out. Shelter Advocate are responsible to provide shelter walk throughs. Shelter Advocates will maintain a staff log with pertinent information necessary for the next shift. Other duties assigned. (Many Haven House staff members are cross trained in doing tasks other than strict case management and some may be assigned other duties as appropriate for individual skills and interests or to meet the needs of our clients and our organization.) Model and promote trauma informed approach when interacting with clients and employees.

Position status:

Hourly, non-exempt. Reports to Shelter Program Manager.

Minimum Staff Requirements and Qualifications:

Ability to work effectively in a multi-task, crisis- oriented environment Ability to perform work activities requires effective listening, negotiating, instruction and/ or speaking with others. Ability to relate to coworkers, peers, residents and others in a positive and professional manner Ability to lift up to 25 lbs., required to stand, walk, sit both in person and by telephone/ reach with hands and arms. Regularly required to stoop, kneel and crouch. Ability to communicate effectively verbally and in writing Training in conducting interviews and writing assessments Must have training regarding cultural awareness relevant to populations being served. Satisfactory clearance of criminal background check. Current certification in CPR and First Aid High School Diploma/GED and provider- specific crisis intervention training. Must be 18 years of age or older. An initial 40- hour DV specific training through the two CYFD approved training entities and/ or Victim Advocacy Training (VAT) as approve by VOCA. Twenty (20) hours minimum of ongoing training per year related to target population, crisis management, crisis intervention policies and procedures, and community resources are required. Individuals answering telephones must be trained to screen for domestic violence.

Current Valid NM Driver's License Pay:

$18.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Vision insurance

Work Location:

In person