Box Office Lead - Full Time (The LINQ Promenade LV)

Box Office Lead - Full Time (The LINQ Promenade LV) Caesars Entertainment - 3.6 Las Vegas, NV Job Details Full-time 23 hours ago Qualifications Computer operation Phone communication High school diploma or GED Team management Computer skills Full Job Description Box Office Lead - Full Time (The LINQ Promenade LV) Las Vegas, NV, United States (On-site)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY A

Box Office Team Lead performs all ticket seller duties while supporting supervisors in running shifts and serving as a key resource for staff. They maintain a positive work environment, lead by example, and ensure adherence to policies and procedures. Team Leads coordinate CET and attraction reservations, assist with guest issues, manage inventory as directed, and help train new hires and existing agents. They process refunds, resolve guest concerns, and stay current on company products, procedures, and property events. Team Leads are expected to be proficient in the ticketing system, act as a liaison to expedite guest needs, and anticipate guest expectations based on business demands.

HOW YOU WILL CREATE THE EXTRAORDINARY

Responsible for VIP and Executive ticketing at the direction of the Box Office Supervisor, Manager or Director. Responsible for seat inventory management as directed by the Box Office Supervisor, manager or director. Ensure smooth and efficient ticket operation and provide work direction and motivation to employees. Support employee engagement and appreciation Will help assist with responsibility for all CET Box Office locations when necessary Review guest complaints and take appropriate action where necessary. Assists with implementation of departmental policies and special projects. Accuracy in all job-related duties. Other duties as assigned. Ability to accurately send counts and reporting , business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from subordinates, managers, customers, and general public. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret and deal with abstract and concrete variables. and reconciliation practices. Ability to add, subtract, multiply and divide in all units of measure. Strong computer skills and knowledge, handling casino guests, maintaining and releasing seating blocks, and event set-up using ticketing system. Promoting and suggesting Cross Property shows and attractions Process show ticket transactions for guests Assist guests with questions about the city and property Responsible for being apprised of current events in hotel to assist guests Acts a liaison on behalf of the guest to expedite guest requests Maintains a professional and courteous attitude towards all guests (internal and external)

WHAT YOU WILL NEED

High school graduate or equivalent required Minimum one year of customer service experience At least 6 months of ticketing experience. Strong phone and written communication skills; able to work in a fast‑paced, changing environment. Working knowledge of Ticketmaster or another ticketing system. Must serve as a positive role model for the team Must be able to directly discipline co‑workers when required. Must be able to work any day and any shift. Must present a well‑groomed appearance and friendly demeanor

ADDITIONAL REQUIREMENTS

Lifting, up to 30 lbs. Lifting and Setting up stanchions as needed. Will stand, walk, climb/balance, stoop/kneel/crouch/crawl The noise level occasionally will be very loud

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.