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Spa Suite Lead - Aria
Job
MGM Resorts
Las Vegas, NV (In Person)
Full-Time
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Job Description
Spa Suite Lead - Aria MGM Resorts - 3.8 Las Vegas, NV Job Details Full-time From $15.50 an hour 14 hours ago Benefits Free parking Health insurance Qualifications Visitor query response Spa experience Greeting customers Salon experience Answering guest questions High school diploma or GED Handling customer service requests Hotel and accommodations guest complaints handling Entry level Full Job Description Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
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THE JOB:
As a Lead Receptionist, you'll create an inviting first impression and a lasting memory, guiding guests through a seamless and elevated experience.THE STARTING RATE
$15.50 THEDAY-TO-DAY
Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment Proactively seek to provide refined luxury service ensuring guest satisfaction Meet the demands of a fast‐paced environment by using good judgment and the ability to multi‐task Monitor the Call Center and Reception Desk for cleanliness and re‐organize as needed Maintain complete knowledge of correct maintenance and use of computers/office equipment Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately Be knowledgeable of Spa and Salon Department Goal Board/Market Metrix Board and Hotel goals Own all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction Identify and report defects throughout the Spa and Salon; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operationsTHE IDEAL CANDIDATE
1+ years of prior relevant experience in luxury guest service is preferred Has prior experience working in a Spa or Salon setting High School Diploma or GED Must be 21 years of age or olderTHE PERKS & BENEFITS
Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more Free meals in our employee dining room Free parking on and off shift Health & Income Protection benefits (for eligible employees) Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the communityVIEW JOB DESCRIPTION
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