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VIP Concierge Agent

Job

Peppermill Reno

Reno, NV (In Person)

Full-Time

Posted 1 week ago (Updated 2 days ago) • Actively hiring

Expires 7/23/2026

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Job Description

Job Opening :
: VIP Concierge Agent The VIP Concierge Agent is responsible for providing personalized services such as booking accommodations, dinning, and entertainment for our VIP guests.
Duties:
Build strong relationships and memorable experiences for guests to ensure a high level of guest satisfaction. Check-in and check-out VIP guests. Answer phones in a timely, courteous and professional matter. Assist all hotel guests by providing information, directions, tours, entertainment etc. Prepare and serve complimentary drinks for VIP guests. Reserve rooms for VIP guests and accommodate any special room requests. Input same day reservations for VIP guests, verifying marketing codes. Book restaurant reservations for all on property outlets and cabanas for guests. Assist in play evaluations for VIP guests. Arrange limousine transportation for guests. Provide support for Special Event functions. Promptly review and respond to all VIP Service email requests from guests or hosts. Maintain appearance and cleanliness of VIP Service and Concierge areas.
Qualifications:
Must be at least 21 years old. High school diploma, G.E.D or college degree preferred. Must be able to maintain a valid license with the Gaming Control Board and a valid Alcohol Awareness Card Experience in a Hotel/Casino environment preferred. Experience with the AS/400 and CMS Tracking System preferred. Knowledge of nearby destinations and directions to them. Additional Information Location Peppermill Resort Hotel Department VIP Shift Preference Swing Hourly/Salary Salary Employment Duration Full Time Having trouble using our online application? Click to use our accessibility contact form for assistance.