Member Experience Specialist

Position Title:

Member Concierge & Executive Liaison to the

General Manager Location:

Private Members Club -

Downtown Cleveland Position Type:

Flexible Part-Time or Full-Time Compensation:

Full-time:

$40,000 per year,

Part-time:

$20 per hour Position Overview Serve as a key point of contact between members, guests, and club leadership Blend elevated concierge service with executive-level support Deliver a refined, personalized, and discreet member experience Support the General Manager in maintaining exceptional service standards Schedule & Availability o Part-time hours with flexible scheduling o Availability for days, evenings, and weekends o Must be present during peak member usage times and events Key Responsibilities Member Experience & Concierge Services o Welcome members and guests with a warm, professional, and personalized approach o Coordinate reservations for dining, club amenities, and special requests o Provide tailored recommendations for dining, entertainment, and local experiences o Anticipate member preferences to create seamless, high-touch service Reservations & Club Coordination o Manage reservations for dining, events, and club spaces o Facilitate smooth arrival and departure experiences o Maintain knowledge of club offerings, availability, and policies Executive Liaison to the General Manager o Communicate member feedback, preferences, and requests to the General Manager o Assist with VIP visits, special events, and high-level member interactions o Handle sensitive matters with professionalism and discretion Member Relations & Engagement o Build and maintain strong relationships with members o Respond promptly to inquiries and service requests o Uphold and reinforce the club's service standards Errands & Personalized Assistance o Coordinate transportation, external reservations, and personal services o Assist with administrative or lifestyle requests as needed Club Representation & Brand Stewardship o Act as an ambassador of the club's values and culture o Maintain a polished, professional presence at all times Operational & Program Support o Assist with club events and member programming o Collaborate across departments to ensure seamless service delivery Qualifications & Attributes Experience in luxury hospitality, private club, or high-end customer service preferred Strong interpersonal and communication skills High level of discretion and professionalism Detail-oriented with strong organizational abilities Ability to multitask in a fast-paced environment Positive attitude and service-driven mindset Preferred Background Hospitality or related field experience is a plus Prior experience supporting leadership or in member-facing roles preferred

Pay:

$20.00 - $25.00 per hour

Work Location:

In person