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Lead Concierge

Job

Concordia at Sumner

Copley, OH (In Person)

Full-Time

Posted 1 week ago (Updated 4 days ago) • Actively hiring

Expires 7/23/2026

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Job Description

Job Overview Are you a friendly, organized professional who enjoys helping others and creating a welcoming first impression? Concordia at Sumner is seeking a Lead Concierge to oversee front desk operations while providing exceptional customer service to residents, families, visitors, and team members. What the
Lead Concierge Will Do:
Manage daily front desk and switchboard operations Greet visitors and assist residents with a warm, hospitality-focused approach Answer and direct incoming calls Coordinate concierge schedules and ensure shift coverage Train and support concierge team members Manage incoming/outgoing mail, packages, and deliveries Maintain resident and staff contact information Assist with clerical tasks, office projects, and communication materials
What We're Looking For:
High school diploma or equivalent Previous reception, concierge, or customer service experience preferred Strong communication, organizational, and multitasking skills Proficiency with computers and general office equipment A positive attitude and commitment to excellent customer service
Hours:
Monday-Thursday 8:00am-2:00pm. A holiday rotation and occasional weekends as well. Why Join Concordia as our Lead Concierge? Join a team dedicated to providing exceptional service and creating a welcoming environment for our residents, families, and visitors every day. Apply today and become the friendly face that helps make Concordia feel like home.
Pay:
$16.50 per hour
Benefits:
403(b) Employee assistance program Paid time off
Work Location:
In person