Concierge - Aria

Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Join the team as a Concierge at ARIA Resort & Casino, where you'll help create unforgettable experiences through personalized service and thoughtful recommendations. In this role, you'll connect with guests, anticipate their needs, and assist with dining, entertainment, reservations, special requests, and curated experiences throughout their stay. By tuning into each guest's unique needs and preferences, you will craft unforgettable moments and create WOW memories that they will carry with them far beyond their stay with us!

THE STARTING PAY RATE

$19.00 / Per Hour + Incentives and Commissions

THE DAY-TO-DAY

Promote, upsell, and cross-sell MGM Resorts amenities, rooms, restaurants, shows, cabanas, retail outlets, casino events, promotions, and MGM Rewards benefits Respond to guest concerns promptly, resolve conflicts, and anticipate potential challenges to ensure guest satisfaction Build professional relationships with guests and vendors while representing the brand in a professional manner Multitask across multiple operating systems simultaneously to fulfill guest requests efficiently Maintain up-to-date knowledge of resort offerings, citywide attractions, hospitality services, and department policies and procedures

THE IDEAL CANDIDATE

Must be 21 years of age or older High School Diploma or GED One (1) year of prior relevant experience in similar resort setting preferred Participation in industry associations including the Southern Nevada Hotel Concierge Association and Les Clefs d'Or USA preferred Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders Must be able to work various shifts, including weekends and all holidays

THE PERKS & BENEFITS

Free meals in our Aria employee dining room Free parking on and off-shift at all MGM Resorts properties Health & Income Protection benefits (for eligible employees) Professional and personal development opportunities through employee programs and network groups Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts

VIEW JOB DESCRIPTION

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?

EntityID=2&jobcode=15026 Are you ready to

JOIN THE SHOW?

Apply today! At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other's differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each other's differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.