Sky Suites Representative - Aria

Las Vegas, Nevada The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Join the team as a Sky Suites Representative at ARIA Resort & Casino, where you'll deliver a personalized luxury experience through a unique blend of concierge and front desk service. In this role, you'll welcome guests with warmth and professionalism while assisting with arrivals, departures, reservations, special requests, and curated guest experiences throughout their stay. While upholding the Forbes Travel Guide 5-Star and AAA 5-Diamond service standards that define the Sky Suites experience, you'll anticipate guest needs, build meaningful connections, and create WOW moments guests will remember long after their stay with us!

THE STARTING RATE

$22.50 / Per Hour

THE DAY-TO-DAY

Assist VIP casino, hotel, and convention guests with hotel check-in/check-out, reservations, concierge requests, and other guest services Handle all guest requests and complaints, resolve issues promptly, and follow up to ensure guest satisfaction Maintain suite occupancy by managing out-of-service rooms, setting up guest lists, and reviewing availability before upgrades Perform cashiering duties including maintaining a cash bank, processing credit card authorizations, resolving billing inquiries, creating master accounts, and handling casino comps Maintain knowledge of local dining, entertainment, golf courses, spas, nightclubs, tours, and resort amenities

THE IDEAL CANDIDATE

Must be 21 years of age or older High School Diploma or GED One (1) year of prior relevant experience in VIP Services, Front Desk or Concierge preferred Must be a strong writer with excellent communication and comprehension skills Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders Must be able to work various shifts, including weekends and all holidays

THE PERKS & BENEFITS

Health & Income Protection benefits (for eligible employees) Professional and personal development opportunities through employee programs and network groups Free meals in our Aria employee dining room Free parking on and off-shift at all MGM Resorts properties Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts

VIEW JOB DESCRIPTION

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?

EntityID=2&jobcode=10244 Are you ready to

JOIN THE SHOW?

Apply today! At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other's differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences. We know the importance of respecting each other's differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers. For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.