CSR

Client Service Representative (CSR) - Full-Time Conchester Animal Hospital Love helping people and pets? This might be your spot. We're looking for a full-time CSR to be the welcoming face of our hospital—someone who keeps things running smoothly while creating a great experience for every client who walks through our doors (and every pet who drags them in ). ✨ What You'll Do Greet clients and pets by name and make them feel at home Answer phones, schedule appointments, and manage a busy front desk Communicate clearly with clients about services, care, and next steps Prepare estimates, invoices, and process payments Keep records accurate and organized Jump in to help the team and keep the day moving Recognize urgent situations and alert medical staff What We're Looking For Customer service experience Friendly, calm, and organized under pressure Strong communication and multitasking skills Comfortable with computers and learning new systems Team player with a positive, can-do attitude Genuine love for animals and the people who care for them Why Join Us? Supportive, team-first environment Opportunity to grow in veterinary medicine Hands-on experience in a fast-paced, rewarding field And yes… lots of adorable pets Apply today and be part of a team that truly cares—for pets and people.

Benefits :

Employee discounts (applied after 90 days of employment) Opportunities for growth and advancement within the clinic. Referral program Parental leave 401(k) Health insurance 401(k) matching Paid time off Vision insurance Health savings account Dental insurance Flexible spending account Life insurance

Skills and Abilities:

Excellent oral and written communication Organized and meticulous Knowledge of basic veterinary terms and procedures Knowledge of basic computer skills Patience and respect for client, patients and colleagues Ability to deal with stressful situations

Physical/Emotional Demands:

Standing/walking/lifting. (Applicants must be able to lift 50lbs) The applicant must be able to adapt to emotional transitions between appointments—for example, shifting from a joyful puppy or kitten visit to compassionate euthanasia.

Work Environment:

Fast-paced and dynamic atmosphere that encourages quick thinking and adaptability Strong emphasis on teamwork and cross-functional collaboration Supportive and inclusive culture that values diverse perspectives Goal-driven environment focused on high performance and continuous improvement Open communication and feedback are encouraged to foster growth Employees are empowered to take initiative and contribute to shared success Flexible and responsive to change, with a focus on innovation Positive work culture that balances productivity with employee well-being Emphasis on accountability, integrity, and mutual respect