Front Desk Concierge

Front Desk Concierge Pacifico Dental Care

• 3.7 Easton, PA Job Details Full-time $15
• $20 an hour 2 hours ago Benefits Health savings account Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Professional development assistance Opportunities for advancement Qualifications Phone communication Dental receptionist Employee relationship building Phone customer support Attention to detail Handling patient inquiries

Full Job Description Title:

Front Desk Concierge Reports to:

Front Desk Lead Location:

Both Bangor (18013) and Easton (18040),

Pennsylvania Benefits:

Health, Dental, Holiday Pay, Paid Time Off, Vacation Pay, Bonus Pay, Learning/Educational Support, In-Office Training, Company Events, and an incredible feeling of fulfillment from making a difference in the lives of others while achieving your goals and aspirations!

Hours:

All of our team members typically work some configuration of hours spanning both locations in a given week. Every schedule typically consists of some evening hours and/or Saturday hours.

Bangor Hours:

Monday to Thursday (8am

• 7:30pm), Friday (7:30am
• 5pm), Saturday (9am
• 1pm)

Easton Hours:

Monday & Wednesday (9am

• 8pm), Tuesday (10am
• 6pm), Thursday (8am
• 7pm), Friday (7:30am
• 5pm), Saturday (9am
• 1pm)

Pay:

Starts at $15/hour with a range to $20/hour. Earn up to $30/hour with time-and-a-half pay for working on Saturday! Practice & Position Overview Pacifico Dental Care is a 3rd generation, family-owned, and fast-growing dental practice in Pennsylvania. PDC has office locations in Bangor since 1958 and Easton since 2018. We provide our patients with a wide variety of advanced dental procedures along with unmatched friendliness and service. The Front Desk Concierge manages the happiness of our patients at PDC. The Concierge owns almost all of the communication channels with our patients including phone calls, emails, and text messages. The Concierge makes great first impressions with new patients, handles appointment schedule, keeps daily office schedules full, and works to satisfy the preferences and requests of all patients in a cheerful and enthusiastic manner. Learn more about working in our practice: https://www.pacificodentalcareforks.com/careers Skills you currently have (Candidate Requirements): Excellent Communication Skills. A Selfless Passion for Serving Others. Strong Work Ethic, Adaptive, and Goal Oriented. Hospitality and Customer Service Backgrounds Preferred. Attention to Detail. Social and Situational Awareness. No Dental Experience Required. 100% In-Office Training! Things you will love to do (Job Responsibilities): Learn about patients and what makes them happy Make outstanding first impressions for patients on the phone and in person Attend to patient preferences and requests Build long-term and meaningful patient relationships Focus on and manage details about patient appointments Maintain full patient schedules for dentists and hygienists Communicate with patients about appointments, procedures, and accounts Cheerfully handle required patient information at check-in and appointment-making at check-out Process patient payments and understand patient accounts Deliver outstanding customer service in all daily tasks What you're hoping to learn in the First 60 Days (Expectations): Handle patient check-in and check-out experiences Take incoming calls to schedule new and returning patient appointments Take and apply patient payments Develop a basic understanding of dentistry and common dental procedures What you're hoping to learn Ongoing (Expectations): Balance clinical teams scheduling requests with patient needs Maintain high patient satisfaction ratings Live the PDC values & culture Assist in training and developing new team members Growth into new positions with additional responsibilities and increasing compensation Who you will work with: 30+ high energy team members ready to assist in any way An excited leadership team that is driven to serve the team A respectful and fun front desk team that quickly develops relationships with their fellow team members Reports to Front Team Lead What you're motivated by: A fast paced and high growth environment with new team members regularly joining our PDC family. A leadership team that is committed to helping team members grow personally and professionally. Working in an enjoyable and respectful environment with opportunities for advancement. A culture focused on developing and investing in team members

• coaching, training, and supporting each other.

Pacifico Dental Care is an equal opportunity employer.

Job Type:

Full-time Pay:

$15.00

• $20.

00 per hour

Benefits:

401(k) Employee discount Health insurance Health savings account Paid time off Professional development assistance Vision insurance

Work Location:

In person