CSR

Essential Functions:

CSR team members are the Animal hospital of Dauphin Countys first impression for all public interactions. Each member of the CSR team takes ownership of the positive experiences of all clients, visitors, and their pets. Additionally, CSR team members play a crucial role in facilitating effective communication within the hospital team as well as between the hospital team and the public. CSR team members also contribute to the overall success of the hospital by accurately processing financial transactions by maintaining, organizing, and processing hospital client documents and inventory.

Primary Responsibilities:

Offer professional and welcoming greetings and assistance to all members of the public in person, over the phone, and through electronic communicationAppropriately address client inquiries and requests in a timely and consistent manner; Provide inquiring callers with accurate cost estimates for services to include thorough descriptions of the services performedRespectfully and proactively receive critical feedback and communicate it through the appropriate channelsFrom initial contact through conclusion of service, maintain awareness of each visiting or calling clients status and effectively communicate all pertinent information (i.e. check ins, special needs/requests, delays, or change in status) with the appropriate staff and the clientEffectively schedule appointments within parameters established by the hospital Leadership TeamRecord thorough and accurate information in client records, patient medical records, communication requests to medical staff, and appointment notesReceive and effectively process client requests for prescription medications, foods, and medical documentation (i.e. vaccination certificates, diagnostic reports, and patient histories)Accurately process financial transactions through both the practice management software and point of sale systems; Reconcile financial information as required throughout each shiftIn addition, all CSR Level 1

Primary Responsibilities Additional Responsibilities:

Complete end of day/month procedures through the practice management software program as necessaryEnsure emergency answering service is functioning properly at the conclusion of each business day and communicate on referral to Emergency Hospitals to the emergency answering serviceEducate and provide information on the hospital wellness program; Complete the wellness plan enrollment process in full