Patient & Family Concierge, Emergency Dept, UPMC

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } We're hiring a Patient & Family Concierge (PFC) to join our Emergency Department team! In this fast‑paced, high‑impact role, you'll support patient throughput and day‑to‑day unit operations while serving as a key point of connection for patients and families during critical moments. This position offers variable scheduling, with a strong need for evening and night shifts in 8‑ or 12‑hour rotations. Start times include 7 a.m., 3 p.m., or 7 p.m., with rotating weekends and holidays. There is no on‑call, floating, or travel required. If you thrive in a dynamic environment, enjoy helping others, and meet the minimum qualifications, we encourage you to apply and be considered for this impactful role in emergency care!

Responsibilities:

Welcome and escort patients and visitors to correct locations. Provide hospital info and issue parking passes and scooters. Track patient belongings at admission. Clean and organize patient rooms and public areas. Restock supplies and change linens. Report maintenance issues. Prepare and serve meals per dietary orders. Deliver trays and confirm patient identity. Safely transport patients, equipment, and specimens. Disinfect and inspect transport equipment. Set up, sanitize, and test telehealth carts. Order and stock unit supplies and equipment. Monitor inventory, expiration dates, and temperature logs. Answer phones, respond to call lights, and assist patients. Follow safety protocols and report incidents. •Performs in accordance with all other system-wide competencies/behaviors.•Performs other duties as assigned.