Solar Project Concierge Representative

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Solar Project Concierge Representative Job Description Passionate about leading teams and delivering an exceptional customer experience? Join Trinity Solar as a Project Concierge and play a key role in guiding customers through their solar journey while supporting a high-performing service team. This is a working leadership role where you'll provide day-to-day oversight, coach team members, and step in to resolve complex customer issues. If you're a strong communicator who thrives in a fast-paced environment and enjoys developing people while improving processes, this is the role for you. What You'll Do Provide daily oversight and direction to Project Concierge team members. Monitor workflows, productivity, and responsiveness to ensure service standards are met. Balance team workloads and ensure timely, high-quality customer communication. Handle escalated customer concerns and complex service issues with professionalism. Conduct one-on-one meetings to review performance and provide coaching. Identify training needs and support onboarding of new team members. Review performance dashboards and track key metrics. Communicate trends, challenges, and opportunities to leadership. Collaborate with cross-functional teams to resolve customer issues and improve processes. Maintain accurate documentation in CRM and internal systems. Equipment You'll Use CRM systems (Salesforce or similar) Microsoft Office (Excel, Outlook, Word) Adobe Acrobat and document management tools Internal reporting dashboards and tracking systems A Typical Day Start your day reviewing team performance and priorities Monitor workflows and support team members with questions or escalations Step in to resolve complex customer concerns Conduct coaching sessions or team check-ins Review reports and identify trends or improvement areas Partner with internal teams to keep projects and customer experiences on track What We're Looking For 1-2 years of experience in customer service, operations, or project coordination Prior experience in a lead or supervisory role preferred Strong coaching, leadership, and team coordination skills Ability to manage escalated customer interactions with professionalism Strong communication, problem-solving, and organizational skills Ability to manage multiple priorities in a fast-paced environment Proficiency in Microsoft Office and CRM systems (Salesforce preferred) Benefits Why Join Us? At Trinity Solar, you're not just starting a job--you're building a career path to success. We're proud to be part of one of the fastest-growing industries in the country, and we want you to grow with us. Here, you'll find a team that values your contribution, supports your development, and celebrates your success. When you join Trinity Solar, you'll enjoy: Competitive pay with opportunities to grow, Comprehensive healthcare coverage: Medical, Dental & Vision, Life insurance and employee assistance programs for peace of mind, Paid training to set you up for success, A generous paid time off (PTO) program to recharge and enjoy life outside of work (varies by role), Forty (40) hours of sick time annually, 401(k) with company match to invest in your future, Work-life balance that puts your well-being first. Join Trinity Solar and be part of a company where your career, your growth, and your impact truly matter. Apply now

Location:

Reading, PA Company:

Trinity Solar Status:

Full-time Job Type:

Project Support Salary Range:

$19-$21/hr Apply now Share this opportunity Not finding what you're looking for? Sign up for new job alerts and other company news by joining the

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