Concierge Travel Consultant 3rd Shift

Concierge Travel Consultant

LOCATION

Duluth. Fully on-site during training, then remote $20.19/hour + $5.04/hour shift differential Full-Time | 3rd Shift Position Overview Seeking customer-focused individuals to join our team as Travel Consultants . This is a high-volume, customer service call center role supporting travel planning and client needs in a fast-paced, remote environment.

Schedule & Training Training:

4-6 months, Monday-Friday, 8:00 AM-5:00 PM (fully onsite training)

Post-Training Schedule:

3rd shift (typically Sunday-Thursday or Tuesday-Saturday ) Shift hours may fall anytime between 12:00 PM - 11:00 PM Compensation $20.19/hour base pay + $5.04/hour shift differential Key Responsibilities Handle high-volume inbound calls and email support in a call center environment Assist customers with travel planning including flights, hotels, and itineraries Resolve customer issues, including changes, cancellations, and service concerns Maintain accurate booking details, data entry, and reservations Provide professional, customer-focused service while meeting performance expectations Collaborate with internal teams to ensure a seamless customer experience Required Qualifications Experience in customer service, call center, hospitality, or client support preferred Strong communication skills (phone, email) Comfortable working in a fast-paced, performance-driven environment Ability to multitask and navigate multiple systems simultaneously Strong attention to detail and organizational skills Basic computer skills (Microsoft Office, web-based systems, CRM tools) High school diploma or equivalent Work Requirements Fully remote position after 6 months training (must have a dedicated home workspace ) Reliable high-speed internet required (no satellite or certain wireless providers) Must be available for onsite training and occasional travel to Duluth, GA for meetings/training Why Join Us Paid 6 month training program Work-from-home opportunity Supportive team environment Opportunity to build experience in travel, customer service, and call center operations Long-term career growth potential travel consultant