Guest Experience Guide

Guest Experience Guide Topeka, KS Job Details Part-time From $12 an hour 1 day ago Qualifications Bilingual Record keeping Google Workspace Teamwork Customer relationship building Guest relations Phone communication Outdoor work Museum experience Greeting customers Processing cash transactions Administrative experience Store opening/closing procedures Working with children Task prioritization Organizational skills Computer skills CRM system proficiency Productivity software Clean workspace maintenance Cross-functional collaboration POS systems Communication skills Entry level Cross-functional communication Client interaction via phone calls

Full Job Description Job Title:

Guest Experience Guide Work Schedule:

Varies; Tuesday•

Sunday Classification:

Part Time Pay Scale:

$12

• $14 per hour

Supervisor:

Director of Guest Services Description:

The Kansas Children's Discovery Center in Topeka, Kansas is seeking a friendly, reliable, and adaptable team member to join our Guest Services team. The Guest Experience Guide plays a vital role in creating a welcoming, safe, and engaging environment for the thousands of children and families who visit the museum each year. This position is responsible for ensuring that every guest, volunteer, and visitor feels valued, supported, and ready to explore, with a strong emphasis on building positive, meaningful interactions with guests of all ages. This role operates in a highly interactive, fast-paced, and child-centered environment where no two days are the same. The Guest Experience Guide is expected to be a visible and engaged presence, regularly interacting with guests, supporting all desk operations, and assisting on the museum floor while working collaboratively with staff across all departments. Success in this role requires strong customer service and interpersonal skills, a genuine enjoyment of working with people, attention to detail, adaptability, and the ability to respond to guest needs and operational priorities in real time. A strong commitment to teamwork and a guest-first mindset is essential, as all staff contribute to creating a positive and seamless museum experience. This role also requires the ability to remain calm, organized, and professional while managing multiple demands at once, such as assisting guests in person while answering phones and supporting check-in processes simultaneously. The ideal candidate is someone who is energized by engaging with others, comfortable initiating conversations, and able to create a warm and welcoming experience even during busy or high-pressure moments.

Mondays:

Closed:

(open for special events occasionally) Tuesday

• Wednesdays:

  9am
• 5pm

Thursdays:

9am

• 8pm Fridays

• Saturdays:

  9am
• 5pm

Sundays:

12pm

• 5pm

Responsibilities:

Greet and welcome guests and members warmly and professionally, creating a positive first impression and setting the tone for the guest experience Responsibly address and resolve guest inquiries and concerns with a courteous, solution-oriented approach to ensure positive experiences and satisfaction Manage multiple guest interactions at once, including in-person questions, phone calls, and check-in processes, while maintaining a calm, organized, and welcoming presence Assist in providing guest service on the gallery floor as needed, engaging with children and families in a friendly and helpful manner Step into a Playologist-style role when needed to support the guest experience on the floor, including facilitating play, assisting with exhibits, and engaging directly with children and caregivers during busy times or when additional support is needed Assist in maintaining records and adhere to appropriate records retention requirements Support cleaning procedures of exhibit supplies and facility spaces to ensure a safe, clean, and guest-ready environment Answer telephones and respond to general email requests, providing accurate information and redirecting as appropriate Follow all museum procedures appropriately, including but not limited to opening and closing procedures Work collaboratively with team members across departments, stepping in wherever needed to support operations and guest experience Take direction from supervisors and adapt to shifting priorities to meet the goals and needs of the organization Maintain reliability and flexibility in scheduling and responsibilities Other duties as assigned

Required Skills:

Proven customer service and administrative skills in a fast-paced or guest-focused environment Strong problem-solving and multitasking skills with the ability to stay calm under pressure, manage competing priorities, and provide excellent service during high-traffic and high-demand moments Technologically proficient in Google Workspace and willing to learn customer relationship management and point of sale systems Excellent attention to detail, organizational skills, and ability to prioritize tasks in a dynamic environment Comfortable working with young children and their caregivers in an interactive setting Ability to communicate effectively and respectfully with diverse guests of all backgrounds and abilities Strong verbal communication and interpersonal skills Friendly, outgoing, and professional demeanor with the ability to maintain confidentiality Must be at least 18 years of age Cash handling experience Commitment to the mission and values of the

Kansas Children's Discovery Center Preferred Skills:

Bilingual skills preferred Experience in guest services, hospitality, museums, or similar high-interaction environments Passion for creating positive guest experiences and supporting team-based operations

Position Conditions:

Ability to pass a physical examination, background check, and pre-employment drug and alcohol screening Ability to lift up to 40 pounds Ability to stand, walk, bend, reach, and remain active for extended periods of time in both indoor and occasional outdoor environments Ability to perform repetitive physical tasks such as climbing, stooping, kneeling, crouching, and reaching Ability to multitask and remain flexible in a fast-paced, high-traffic, and highly interactive public environment Comfortable working in a space with moderate to high noise levels and constant activity Expected to be an active, engaged team member who supports a team-first culture, with a willingness to step into different roles—including supporting the museum floor as a Playologist—based on operational needs Commitment to prioritizing guest experience at all times, ensuring every interaction contributes to a positive, welcoming, and engaging environment

Work Location:

On-site at the Kansas Children's Discovery Center Remote work is not available for this position

Pay:

From $12.00 per hour Shift availability: Day Shift (Required) Ability to

Commute:

Topeka, KS (Required)

Work Location:

In person