Regional Care Coordinator

Between $16.00 and $19.00 Per Hour DOE (Depends on Experience) Position range in El Paso County $16.83 - $30.51 Per hour Regional Care Coordinator

ACCESS2CARE LLC

Occupation:

Healthcare Social Workers

Location:

El Paso, TX - 79930 Positions available: 1 Job #: 17002820

Source:

WorkInTexas

Posted:

04/15/2026

Updated:

04/18/2026

Expires:

05/15/2026

Web Site:

WorkInTexas Onsite /

Remote:

Work onsite all of the time

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment Job Requirements and Properties Help for Job Requirements and Properties. Work Onsite Full Time Education High School Diploma or Equivalent Experience 9 Month(s) Age 18 and up Schedule Full Time Job Type Regular Duration Permanent Employment Public Transit Available Help for . What Will Your Job Look Like? The primary job function of theRegional Care Coordinatoris to manage the members experience, once trip intake is completed, through the completion of transportation. The members that this role manages will be determined by corporate guidelines and regional leadership. TheRegional Care Coordinatorwill be responsible for trip monitoring, trip recovery, templating, problem solving, updating customer notes, outbound calls tomembers/providers/facilitiestoconfirm/correct/verifytrip information, member education, and ensuring successful trip outcomes.

Location:

This is a Work from Home position.

Candidates must reside in a state within the Eastern Time Zone.

Hours:

Monday -

Friday:

10:30am - 7:00pm EST (Saturday and Sunday off)

What Youll Do:

Act as liaison and partner with health plan clients, members, and internal/external partners to coordinate a superior experience for members identified needing extra care Provide member support based on a population identified by the client or internal stakeholder Provide Tripmonitoring/confirmations,trip recovery, templating, problem solving, calls tomembers/facilities/providerstoconfirm/verify/correcttransportation, ensure trips accuracy prior to facility holiday changes and emergency trip mitigation during disaster situations Ensure excellent and professional written and/or oral communication, and a sincere personal commitment to promptness, reliability, and quality of work Maintain an impacted member list and provide follow ups to ensure the members got to and from their appointments safely and on time Document escalations and action plans in the appropriate intake systems Understand the Operations department to better service and care for both customers and fellow employees Process escalated trips in a timely manner to prevent complaints or a member service failure Report issues, unusual trip circumstances and/or inefficiencies of vendor operations to local or corporate leadership for prompt resolution Maintain a strong working understanding of MTM technology, portals and applications and how it applies NEMT services for members, transportation providers and medical facilities Demonstrate flexibility in assignments to better serve members and help MTM achieve its business and operational goals of reducing complaints, mitigating service failures, and removing barriers Adhere to policies and procedures and training Ensure compliance with assigned KPIs and contract requirements Adhering to all standard monthly development sessions such as monthly manager meetings (MMM) for documentations including Attendance, Performance and Adherence to schedules Ensure the documentation of internalcomplaints/grievances,the coordination of care coordination services, and the setting of reservations for select managed facilities and members Other duties as assigned What Youll need: High school diploma or G.E.D. equivalent 9 months of experience in a Customer Care Representative role within MTMs Contact Center or similar equivalent experience in health care case management

Skills:

Proficient computer skills including Microsoft Outlook, Word, and Excel High degree of accuracy, confidentiality, and the ability to work in a fast-paced environment Ability to multi-task and utilize customer service and systems Ability to maintain proper customer service etiquette and adherence to MTM procedures Ability to handle situations of an escalated nature using an analytical thought process Possess strong leadership and team building skills Exceptional communication skills Ability to maintain high level of confidentiality Ability to identify with customer needs and circumstances Be familiar and remain up to date with all programs/protocols and resource guides Ability to prioritize workload Ability to act with a sense of urgency Even better if you have: Medical terminology preferred Patient Care experience preferred Whats in it for you: Health and Life Insurance Plans Dental and Vision Plans 401(k) with a company match

Paid Time Off and Holiday Pay Maternity/Paternity Leave Casual Dress Environment Tuition Reimbursement MTM Perks Discount Program Leadership Mentoring Opportunities Min:

$16.00/hr

Max:

$19.00/hr This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Equal Opportunity Employer:

MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTMs People & Culture. #MTM