Specialist, Referral

Referral Specialist Center for Primary Care Who we are: For over 30 years the Center for Primary Care (CPC) has cared for families in the CSRA by providing patients with the most convenient, accessible, and personal healthcare available. Our mission is to improve the health and wellbeing of the families we serve by providing compassionate and high-quality care in a joyful setting. The physicians, healthcare professionals, and support team at our 10 practices, plus laboratory, imaging, and corporate locations work to transform our mission into action.

What our employees say:

At Center for Primary Care, we understand that the work environment is as important as the hard work you do. Center for Primary Care is Great Place to Work Certified which means our employees share feedback on their work culture experiences and we listen and strive to create positive employee experiences centered on joy, trust, and belonging. Learn more about CPC's culture and Great Place to Work Certification by clocking on the link below: Working at Center for Primary Care | Great Place To Work® Benefits for you and your family: Coverage that cares for body, mind, and spirit. Comprehensive benefits, extensive networks, and no charge medical visits at Center for Primary Care locations. Retirement plan with generous employer match and profit sharing. Mental Health Support Services. Paid Time Off programs. Scheduled Bonuses.

Referral Specialist Key Responsibilities:

Essential Functions Under general supervision, the Referral Specialist is responsible for representing CPC as an exemplary clinic in the CSRA. The position is responsible for coordinating any additional care the patient may need inside and outside of our facility. The position is responsible for obtaining prior authorization needed for testing or services. Obtains referrals through internet, phone, or fax. Faxes referrals or orders to specialists and/or hospitals. Call clinical information to insurance companies for preauthorization of outpatient procedures. Schedules appointments according to office procedure and to patient's needs, notifies patients with appointment times. Attends insurance meetings and updates physicians and staff with changes. Maintains patient confidentiality at all times; adheres to all HIPAA guidelines. Communicates effectively by telephone and to the patient at his/her level of understanding. Promotes positive public relations to patients, visitors, families, physicians, and others. Physical appearance and conduct are consistent with acceptable professional ethics and CPC standards. Performs other duties and responsibilities as assigned by supervisor.

Performance Requirements:

Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude. Ability to manage multiple and simultaneous responsibilities and to prioritize duties/tasks. Ability to initiate communication with patients. Must have excellent customer service and communication skills with the ability to effectively calm patients and be able to deal with distressed and/or agitated patients and their families. Must have a professional demeanor and excellent public relations skills. Willingness to develop or improve public speaking skills. All essential functions must be performed. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions . The above information is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Examples listed do not preclude the performance of other duties similar in nature or in level of complexity. Qualifications for

Success:

Education and Experience Requirements Education:

High School graduate or GED required.

Experience:

Minimum of one (1) year of Medical Office experience. Customer service experience helpful. Knowledge of medical terminology Basic to intermediate computer knowledge Ability to type Demonstrate positive customer service skills Ability to function in a fast-paced work environment, multi-tasking

Additional Job Details:

Work Setting:

Well-lit medical office environment

Job Type:

Full-time Schedule:

Weekdays and ability to work flexible and extended hours, as needed.

Compensation:

Market competitive base pay, commensurate with education and experience. Center for Primary Care is an equal opportunity employer and complies with federal, state, and local anti-discrimination laws, regulations, and ordinances. Center for Primary Care is a Drug-Free Workplace employer.