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Job Description
Ambassador-Team Lead Curated Events- Charleston Hanahan, SC Job Details 1 day ago Qualifications Customer communication
Full Job Description Objective:
Serves as the first point of contact for clients and guests, creating a welcoming, polished and memorable experience while setting the tone for exceptional customer service, while also being an on-site contact, will call specialist, and carry on office administrative duties. Essential Duties and Responsibilities Manage the Reception Desk, Monday-Friday 9am to 5pm Answer and direct incoming sales calls, insuring inquiries and calls are funneled to the appropriate team member. Maintain the overall appearance and ambiance of the showroom and follow the established showroom guidelines to ensure consistency and attention to detail. Monitor incoming emails or inquiries as needed and assist with basic client questions or appointment scheduling when applicable. Oversee showroom supply inventory, including restocking toiletries, maintaining the coffee bar, and monitoring general supply levels to ensure the space is always client-ready. Communicate any client feedback, operational needs, or showroom issues to management promptly. Organize the showroom calendar and prepare for showroom/client visits. Assist the team and management, when requested, for on-site needs, small orders for clients, site visits, DMC work, or any other administrative tasks at hand. Provide Will Call service for pick-up orders out of the Savannah Showroom.
Competencies:
To perform the job successfully, an individual should demonstrate the following:
Achievement Focus:
Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
Communications:
Exhibits good listening and comprehension. Expresses ideas and thoughts verbally and in written form. Keeps others adequately informed. Selects and uses appropriate communication methods.
Consultative Selling:
Applies product and market knowledge effectively. Asks questions to discover client business needs. Builds rapport and establishes trust. Manages and documents sales process. Presents solutions that meet customer objectives. Qualifies potential customers.
Customer Service:
Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
Sales Skills:
Maintains customer satisfaction. Maintains records and promptly submits information. Overcomes objections with persuasion and persistence.
Use of Technology:
Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.
Qualifications:
Education/Experience:
Four year degree (Bachelors) in business, sales or marketing preferred; proven track record of success and achievement with three to five years outside sales experience (B2B and B2C) or one year CE customer facing experience. Experience will preferably be in the hospitality, managed services or advertising industries.
Language Ability:
Ability to read and comprehend complex instructions, correspondence, and memos. Ability to author sales strategies, employee reviews and other complex correspondence. Ability to effectively present information in one on-one and large group situations to customers, clients, and other employees of the organization.
Reasoning Ability:
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.
Computer Skills:
Proficient in Microsoft Office applications, experience with Sales Force and Point of Rental is a plus. Curated Events provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
