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Golf Trail Membership Concierge Manager
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EAST COAST GOLF MANAGEMENT INC
Murrells Inlet, SC (In Person)
Full-Time
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Job Description
Golf Trail Membership Concierge Manager 911 Riverwood Drive, Murrells Inlet, SC 29576 Full-time Full-time East Coast Golf Management, Inc., is a leading name in the golf industry, dedicated to providing exceptional experiences for our members and guests. Our team is passionate about golf and committed to maintaining the highest standards in service, course maintenance, food and beverage, and overall club operations. We are seeking an enthusiastic and detail-oriented Membership Concierge Manager to join our team and contribute to our continued success. As a company, we pride ourselves in building our employees' skills in the workplace and promoting from within. When we see talent, we recognize it and we build it. We are an Equal Opportunity Employer (EOE). We offer discounted golf benefits, medical, dental, vision, company paid life insurance short-term disability, ancillary benefits, and much more!
Position Summary Member Relations & Onboarding:
Act as the face of the club, greeting members warmly and providing comprehensive orientation for new members.Concierge Services:
Assist members with personalized requests such as dining, and local area recommendations.Operations & Tee Sheets:
Oversee the reservation system and maximize tee sheet efficiency to balance golf revenue with an optimal guest experience.Event Coordination:
Assist with planning and executing member-exclusive golf tournaments, social activities, and special functions.Team Leadership:
Train, onboard, and schedule the concierge team. Provide coaching to ensure a high-quality hospitality mindset.Communications & Retention:
Proactively engage members through outbound calls, newsletters, and emails to drive participation and address member feedback.Training and Development:
Identify training needs within the call center, design and deliver training programs that enhance employee skills and knowledge. Support career development initiatives that align with both individual and company goals. Experience Minimum 1-3 years in premium hospitality, country club operations, or membership sales. Knowledge & Skills Excellent written and verbal communication, service recovery, and strong business planning skills. Tech Proficiency Familiarity with club management software and CRM tools. Education A bachelor's degree in Hospitality or Business Management is preferred.ECGM's Core Competencies Accountability:
Ability to accept responsibility and account for his/her actions.Adaptability:
Ability to adapt to change in the workplace.Customer-Oriented:
Ability to take care of the customers' needs while following company procedures.Enthusiastic:
Ability to bring energy to the performance of a task.Ethical:
Ability to demonstrate conduct conforming to a set of values and accepted standards.Honesty/Integrity:
Ability to be truthful and be seen as credible in the workplace.Interpersonal:
Ability to get along well with a variety of personalities and individuals.Responsible:
Ability to be held accountable or answerable for one's conduct.Safety Awareness:
Ability to identify and correct conditions that affect employee safety.Tolerance:
Ability to work successfully with a variety of people without making judgments.PHYSICAL REQUIREMENTS N
(Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity up to 33% of the time (0- 2.5+ hrs/day) F (Frequently) Occupation requires this activity from 33%
- 66% of the time (2.5
- 5.