Rooftop Concierge

ROOFTOP CONCIERGE

Be the First Smile a Guest Remembers at our rooftop

• Now Hiring a lou/na Rooftop Concierge at Grand Hyatt Nashville
• Free Parking! Grand Hyatt Grand Hyatt Nashville US
• TN•Nashville

Posted:

May 6, 2026 Summary The Rooftop Concierge in lou/na creates the first impression of the dining experience by providing a warm and professional wee to guests. This role ensures smooth seating operations, efficient reservation management, and seamlessmunication with dining room and kitchen staff to support excellent guest service.

HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE

Greet guests upon arrival, escort them to tables, and provide menus. Schedule dining reservations, arrange parties, and coordinate special services for diners. Adjust and resolve guestplaints as directed by a supervisor. Assign and coordinate tasks for dining room staff to ensure prompt, courteous, and fair service. Inspect serving stations for neatness and cleanliness; requisition linens and supplies as needed. Ensure menus are clean,anized, and presentable. Notify servers of new tables andmunicate with line cooks on large party arrivals. Train and mentor dining room employees as needed, including scheduling work hours and maintaining time records. Assist in planning menus, preparing beverages, and expediting food orders when necessary. Handle end-of-shift responsibilities such as totaling receipts, clearing the register, and collecting payments. Other duties as assigned.

KEY STRENGTHS FOR SUCCESS

Strong interpersonal andmunication skills with a guest-first approach. Ability to multitask and manage seating flow during peak times. Detail-oriented with a focus on cleanliness,anization, and presentation. Team-oriented with the ability to support and coordinate dining room staff. Professional demeanor and problem-solving skills to handle guest concerns.

PROFESSIONAL EXPERIENCE

Previous hospitality or guest service experience preferred. Experience in dining room operations or customer service roles is a plus.

ACADEMIC BACKGROUND

High School Diploma or equivalent required. Benefits Medical, dental, and vision (HSA available) Company-paid disability & life insurance Employee Assistance Program Supplemental benefits 401(k) with match Employee hotel discounts Paid vacation & sick time Free Parking

Pay Rate:

$15.00/hour Requirements Successfulpletion of a background check is required prior to employment. This position is at a location w Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party managementpany that is responsible for all employment benefits and obligations at this location.