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Resident Services Coordinator - Downtown Austin

Job

WRMC, Inc.

Austin, TX (In Person)

$45,760 Salary, Full-Time

Posted 5 days ago (Updated 1 day ago) • Actively hiring

Expires 7/12/2026

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Job Description

Resident Services Coordinator - Downtown Austin WRMC, Inc. Austin, TX Job Details Full-time $45,760 a year 14 hours ago Benefits Disability insurance Health insurance Dental insurance Paid time off Employee assistance program Vision insurance Pet insurance Qualifications Computer operation Customer communication In-person customer service High school diploma or GED Productivity software Full Job Description
LOCATION
Downtown Austin - Market District/Seaholm District
SCHEDULE
Full time - Monday to
Friday:
8:00 am to 4:30 pm
PAY RATE
$22 ABOUT US Worth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management. We are known for delivering exceptional service, maintaining high standards, and creating welcoming communities where residents truly feel at home. Our teams are the heart of our success, and we value professionalism, attention to detail, and a genuine commitment to service.
ABOUT THE ROLE
We're seeking a professional, detail-oriented, and service-driven individual to join our team as a Resident Services Coordinator. This role serves as a primary point of contact for residents and visitors, supporting daily property operations by delivering exceptional customer service and helping maintain a safe, welcoming, and well-organized community.
What You'll Do:
Provide friendly, professional service to residents, guests, vendors, and contractors Assist with resident amenities, including parking access, move-ins/move-outs, and vendor coordination Support concierge operations, including deliveries and break coverage Enter and track work orders accurately and in a timely manner Issue and manage access cards and credentials Help maintain the appearance and organization of the lobby, front drive, and parking areas Answer incoming calls using proper telephone etiquette Perform additional duties as needed to support resident satisfaction and property operations Requirements What You Need to
Succeed:
Strong customer service and communication skills Detail-oriented with the ability to multitask in a fast-paced environment Professional, dependable, and team-oriented mindset Basic computer skills, including Microsoft Office; familiarity with property management systems is a plus Previous experience in residential, hospitality, or apartment communities preferred High school diploma or equivalent required Benefits Medical Dental Vision Short term disability (STD) Long term disability (LTD) Employee assistance program (EAP) Identity theft protection Pet insurance Retirement Paid Time Off (PTO)