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Client Concierge
Job
International Rx
Grapevine, TX (In Person)
$47,500 Salary, Full-Time
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Job Description
Client Concierge International Rx Grapevine, TX Job Details Full-time $45,000 - $50,000 a year 1 day ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Professional development assistance Life insurance Retirement plan Qualifications Teamwork Phone communication High school diploma or GED Bachelor's degree Attention to detail Organizational skills Customer information system software Office phone management Full Job Description Client Concierge International Rx is seeking a dedicated and personable Client Concierge to provide personalized customer service to our members. As the first point of contact, you will ensure a smooth experience for new and existing members through enrollment, prescription coordination, refill management, and collaboration with care providers. You will play a crucial role in ensuring our members receive timely, high-quality service while maintaining clear communication with healthcare providers.
Key Responsibilities:
- Reach out to potential new members when their company partners with us to provide specialty medications.
- Collect health information from new members and guide them through the enrollment process.
- Schedule appointments at convenient times for new members to complete the enrollment process.
- Inquire about the member's current supply and manage the timing of prescription orders.
- Follow up with members regarding their prescription orders, answering any questions or addressing concerns.
- Verify member addresses to ensure accurate and timely delivery of prescriptions.
- Prepare and process prescription refill requests promptly and efficiently.
- Track prescription orders through postal carriers, ensuring timely delivery to the correct member.
- Proactively follow up with members to address any concerns or issues related to prescription refills, ensuring a seamless experience.
- Reach out to doctor's offices to follow up on prescription requests.
- Inquire whether any prerequisite appointments or lab work are needed for medication fulfillment.
- Coordinate with our partner practices to schedule telehealth appointments as needed.
- Assist with scheduling telehealth appointments for members.
- Provide follow-up communication for any issues or updates related to telehealth sessions.
- Document interactions and maintain accurate CRM/system records.
- Provide our members with white-glove service and support through their journey.
Required Qualifications:
- High school diploma or equivalent (Bachelor's degree or healthcare-related certification a plus).
- Prior experience in customer service, healthcare coordination, or a related field.
- Strong communication and interpersonal skills, with an ability to interact professionally and empathetically with members.
- Excellent phone etiquette, with the ability to manage calls effectively, communicate clearly, and maintain a friendly, professional tone.
- Excellent organizational skills and attention to detail.
- Ability to handle multiple tasks and follow up effectively.
- Comfortable working with multiple systems, CRMs, and communication platforms.
Preferred Qualifications:
- Experience working in a healthcare, pharmacy setting (prescription coordination), or PBM.
- Familiarity with telehealth platforms or healthcare-related software.
- Knowledge of specialty medications or chronic disease management.