Front Desk Agent

Front Desk Agent Wanted! Join our Team of Property Management Professionals in an exciting field! At BoaVida, we're building something bigger than a portfolio. We're building communities people are proud to call home. We provide management and administrative support to more than 280 manufactured housing communities and RV parks and resorts across nearly 40 states, with approximately 29,000 spaces under our care. Recognized by the Sacramento Business Journal as one of the fastest-growing companies and best places to work multiple years in a row, we're growing, and we want great people to grow with us. Career opportunities posted through BoaVida Communities support properties and operations managed by BoaVida or one of its affiliated entities. The specific hiring entity and employer of record will be identified during the hiring process and in final offer and onboarding documentation.

Position Summary:

The Front Desk Agent is responsible for providing excellent customer service while supporting the daily operations of the resort office and store. This position assists guests in person, over the phone, and online with reservations, check-ins and check-outs, retail sales, payments, and general questions. Additional responsibilities include cash handling, basic administrative tasks, and helping maintain a welcoming and organized environment for guests and team members. Essential Duties and Responsibilities Responsibilities include, but are not limited to: Greet guests in a friendly, professional, and helpful manner Assist guests with reservations, check-ins, check-outs, and general inquiries Answer phone calls and respond to emails in a timely manner Process payments and accurately handle cash, credit card, and retail transactions Maintain accurate guest records and reservation information Provide guests with information regarding resort amenities, policies, and local attractions Assist with daily store operations, including retail sales and stocking merchandise Help maintain a clean, organized, and welcoming front office environment Resolve guest concerns or direct issues to management when needed Support management with general administrative and office tasks as assigned Follow company policies, procedures, and customer service standards Work collaboratively with team members to ensure a positive guest experience

Qualifications:

Previous customer service, hospitality, retail, or front desk experience preferred Must have basic knowledge of office computer systems and software Strong communication, organizational, and multitasking skills required Ability to provide professional and friendly customer service in a fast-paced environment Must have reliable transportation Must be able to pass a background check and drug screening, consistent with applicable law Physical Requirements Must be able to push, pull, lift, and carry up to 25 lbs. Must be able to effectively communicate with residents, community, and operations. Ability to stand, walk, bend, stoop, kneel, and squat for extended periods Ability to perform repetitive physical tasks throughout the workday Equal Employment Opportunity We are an equal opportunity employer. Employment decisions are based on job-related qualifications, skills, and business needs, without regard to any protected characteristic under applicable law. Employment Eligibility and Pre-Employment Screening Employment is contingent upon successful completion of required pre-employment screening. This includes verification of identity and employment authorization through E-Verify, a background check relevant to the position, and drug testing in accordance with applicable federal, state, and local laws. Screening requirements apply consistently to all candidates in the same role. Interested applicants may submit resume via email with qualifications and relevant job history by replying to this ad and attaching a resume in word, pdf, or other commonly used format. We are an Equal Opportunity Employer.

Pay:

$14.00 - $16.00 per hour

Benefits:

Employee assistance program

Work Location:

In person