Assistant Lead Concierge

Assistant Lead Concierge Stratton Amenities - 3.2 Plano, TX Job Details $17 an hour 21 hours ago Qualifications Visitor query response Customer communication Resident conversation engagement Customer relationship building Team leadership Client rapport building Answering guest questions High school diploma or GED Guest rapport building Customer service problem-solving Stakeholder relationship building Full Job Description Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients. As the Assistant Lead Concierge, you will help guide a team of concierge ambassadors to ensure outstanding guest service experiences are being delivered to our residents, guests and prospects. Providing an exceptional living environment for our residents is something we feel passionately about and this is your opportunity to ensure our residents are receiving best-in-class service. Position Requirements Passion to deliver exemplary service and hospitality Excellent verbal and written communication skills Great leadership skills Excellent problem-solving skills Outstanding rapport and relationship building skills Takes pride and ownership in the position and property Ability to listen and react quickly to residents' and guests' requests in a genuine manner Have outstanding guests service and amazing people skills Be organized, proactive, productive and self-motivated showing a positive attitude Think clearly, quickly, and efficiently to make concise decisions even under pressure Responsibilities Manage relationships with residents and property management Lead by example Coordinate schedules with Lead Concierge to ensure property is properly staffed with concierge staff. Fill in whenever there is need in case of call offs and emergencies Maintain an excellent relationship with all residents, visitors, and prospects by adhering to our standards Work with property management office staff to ensure clear communication and collaborative team environment with the Concierge Team Assist with training new concierge ambassadors Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service. High school diploma or equivalent required
Additional coursework or training in hospitality or customer service preferred