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Adoption Counselor (PT) Paul Jolly
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The Animal Defense League of Texas
San Antonio, TX (In Person)
$32,240 Salary, Part-Time
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Job Description
The Adoption Counselor is an educator. Responsible for record keeping duties, clerical duties related to animal adoptions, including one-on-one interviews with potential adopters, attend offsite pet adoption events and conduct pet adoptions at offsite locations, provide support to the Adoption Center staff and other duties as assigned. Bilingual (Spanish) preferred, but not required. The core duty of this role is to ensure that each adopter is fully educated on the needs of their new pet. This includes thorough explanation of its medical condition, history and future needs. This position helps each adopter understand the resources available in our community to ensure their pet receives proper care and support to enjoy a healthy and fulfilling life. Essential duties & responsibilities include but are not limited to:
- Greeting visitors
- checking visitors in and serving as greeter to all visitors to ADL who come into the Adoption Center
- Escorting visitors to the animal kennels and assisting in locating pets
- Input data into the shelter computerized record system, including adopters and other related shelter activities
- Receiving client payments
- posting & recording payments, receiving payments, and running end-of-day transaction register
- Checking Adoption Center email, fax & phone messaging as well as appointment requests & client inquiries
- Client communication
- adopter updates, appointment reminders, and update inquiries
- Performing related duties and fulfilling responsibilities as required.
- Assist in managing, cleaning and sanitizing procedures for kennels and cages, including supplies management and inventory control.
Knowledge/skills/requirements:
- Must have excellent customer
- service skills and at least three years of documented experience working with the public
- Must have a calm demeanor and be able to defuse and talk to unreasonable customers
- Must have at least two years of documented experience working with animals and have knowledge of companion animal behavior
- Must have excellent verbal and written communication skills
- Must be self-directed and able to make decisions
- Must be organized, detail-oriented and have strong time management skills
- Must be able to work some weekends and field phone calls after hours and during weekends
- Must have computer skills
- Must have a valid Texas Driver's License with a clean driving record Physical demands and working conditions: Physical requirements include the ability to lift and carry up to 50 pounds.