Concierge (Hotel Emma)

Primary Responsibilities:

The uniquely qualified candidate will possess the following prerequisites, but are not limited to: Well-educated on worldly culinary trends, food, wine, cocktails Knows the San Antonio market and target demographics/psychographics Pride in San Antonio history and culture Attends community events - great networker Creative Vision Excellent writing and communication skills Familiar with fine and unique dining venues Fluent and prolific with Social Media Exhibits integrity - no kick-backs or pay-to-play relationships Bilingual preferred Experience in hotel food & beverage operations preferred Bachelor's Degree preferred Create unique, transformational culinary events for hotel guests that showcase local culinary and beverage flavor Ensure guest experience is extraordinary through notable offerings unique to the guests' expectations Handle all service-related requests from guests (i.e. flowers, transportation, luggage, etc.) with absolute flawless delivery Arrange for distinctive and custom dining experiences and restaurant reservations. Ensure receipt and timely delivery of parcels, mail, special deliveries, etc. to guest rooms. Ensure that our one-of-a-kind public area (lobby) is pristine and well maintained by partnering with Housekeeping department. Set up impressive amenities for VIP guests or guests celebrating special occasions. Interact with other departments to ensure that all guest's needs are supremely satisfied. Proactively work to improve the hotel experience for our guests. Accept other special duties as required by management.

Job Requirements:

High school diploma or equivalent. Minimum one year previous experience in a luxury or ultra-luxury environment. Preferable to have received training in customer Service in a luxury or ultra-luxury environment.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.