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Job Description
At The Tox Southlake, we believe exceptional results begin with an exceptional client experience. We are seeking a polished, professional, and service-driven Client Experience Advisor to join our team. This is not a traditional receptionist position. We are looking for someone who thrives on creating meaningful client relationships, anticipating needs before they arise, and delivering a premium experience from the moment a client walks through our doors. The ideal candidate is warm, confident, detail-oriented, and comfortable discussing premium wellness services and treatment plans. This person understands that outstanding service and sales go hand in hand and takes pride in helping clients achieve their goals while supporting the growth of the studio.
WHAT YOU'LL DO
Welcome clients and create an exceptional first impression Deliver a luxury-level client experience from check-in through checkout Build relationships with new and returning clients Answer phones, texts, and emails professionally and promptly Educate clients on services, treatment plans, memberships, and retail products Confidently discuss and recommend premium service packages Rebook clients and support long-term client retention Anticipate client needs and proactively solve problems Maintain a polished, organized, and welcoming studio environment Support daily studio operations and administrative tasks Collaborate with service providers to ensure a seamless client experience
WHAT SUCCESS LOOKS LIKE
Clients consistently mention you by name in reviews and feedback New clients feel welcomed, informed, and excited to return Clients leave with their next appointment scheduled Package recommendations feel natural, educational, and service-oriented The studio operates smoothly and professionally during your shift You take ownership and initiative rather than waiting to be told what to do You contribute to studio revenue through client retention, package sales, and exceptional service
REQUIRED QUALIFICATIONS
Minimum 2 years of experience in a client-facing role Exceptional verbal and written communication skills Professional, polished, and confident demeanor Strong interpersonal and relationship-building skills Comfortable discussing premium services and pricing with clients Excellent organizational and multitasking abilities Ability to work independently and take initiative Reliable transportation and strong attendance record Availability to work evenings and weekends Basic proficiency with computers, scheduling systems, and technology
PREFERRED QUALIFICATIONS
Experience in luxury hospitality, boutique fitness, aesthetics, wellness, or high-end retail Experience with consultative sales, membership sales, or premium service sales Experience working toward sales, retention, or revenue goals Experience in a commission or performance-based environment Experience using Mindbody, Boulevard, Vagaro, Zenoti, or similar booking software Previous experience in a concierge, client relations, customer success, or hospitality role
WHO YOU ARE
Highly professional and dependable Naturally outgoing and engaging Comfortable initiating conversations and building rapport Confident discussing high-value services and packages Detail-oriented and proactive Driven by excellence and client satisfaction Able to remain calm and composed in a fast-paced environment Passionate about wellness, beauty, hospitality, or luxury service
COMPENSATION & BENEFITS
$17-20/hour based on experience Performance-based bonus opportunities Employee discounts on services and products Growth opportunities within a rapidly growing business Positive, supportive, and professional team environment
ABOUT THE TOX SOUTHLAKE
The Tox Southlake is a premium wellness studio specializing in The Tox Technique®, a proprietary body sculpting and lymphatic-focused treatment. We are committed to delivering exceptional results and creating an elevated experience for every client who walks through our doors.
Pay:
$17.00 - $20.00 per hour
Benefits:
Employee discount Professional development assistance Application Question(s): What is the highest-priced product, membership, service, or package you have personally sold, and approximately what was the value? Are you willing and able to consistently work weekend shifts? Ability to
