Community Solutions Specialist

Community Solutions Specialist Temple, TX Job Details Full-time $19.78 an hour 1 day ago Qualifications Live chat Spanish Phone communication English High school diploma or GED Salesforce Cloud Typing CRM system proficiency 10 key typing 1 year Business Associate's degree Escalation handling Entry level Client interaction via phone calls Full Job Description Ready to Start Your Career with the City of Temple?

Summary:

The Community Solutions Specialists, is part of the 311 Contact Center team, serves as the front door to the City and provide professional and timely assistance for community members, residents, businesses, and visitors who contact the City by phone, email, chat, text or online seeking information about community services and programs. Supports the mission of exceptional service without exception.

Essential Duties and Responsibilities:

Serves as the main point of contact for residents, businesses, and visitors requesting information and/or assistance with City of Temple provided programs and services Responds to incoming community requests/inquiries via phone, email, live chat, and text and ensures service and information requests are being handled professionally, timely and thoroughly Utilizes the Customer Relationship Management system to input, follow-up on and respond to questions, concerns, and service requests Handles escalated or complex issues by engaging appropriate resources to resolve problems; must be solutions-driven Continuously follows changes and updates to city operations, policies, procedures, and services to enhance community customer service Acts as an on-call agent for city-wide emergencies and weather-related events Follows policy, procedures, and safety guidelines Performs other duties as assigned

Minimum Qualifications:

High School diploma or equivalent Two (2) years of customer service experience in related area Demonstrated proficiency in typing and 10-key as determined by the department

Preferred Qualifications:

Associate degree in business or related field Bilingual in English and Spanish One (1) year of municipal government experience One (1) year of call center experience Customer Relationship Management software experience (Salesforce a plus)

Licenses and Certifications:

None Thank you for your interest in the position. Please note only those selected for an interview will be contacted.