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Airbnb Host / Guest Service Concierge
Job
PMI Tyler
Tyler, TX (In Person)
Full-Time
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Job Description
Job Summary Join our dynamic team as an Airbnb Host / Guest Service Concierge, where your enthusiasm for hospitality and property management will create memorable experiences for guests and hosts alike. In this role, you will serve as the primary point of contact for guests, ensuring seamless check-ins, addressing inquiries, and maintaining exceptional customer service standards. Your proactive approach will help foster a welcoming environment, manage property-related tasks efficiently, and uphold the highest levels of guest satisfaction. This paid position offers an exciting opportunity to combine hospitality expertise with property management skills in a fast-paced, service-oriented setting. Responsibilities Greet guests upon arrival with professionalism and warmth, providing clear check-in instructions and local area information Manage guest inquiries via phone, email, or in person, delivering prompt and courteous assistance Coordinate property maintenance requests and liaise with facilities management teams to ensure properties are well-maintained and ready for guest stays Oversee booking processes using platforms like Guesty and Furnished Finder to ensure accurate reservations and occupancy records Upsell additional services or amenities to enhance guest experiences while adhering to company policies Maintain a clean, organized workspace and ensure all property-related documentation complies with legal and administrative standards Experience Proven experience in customer service within hospitality, property management, or real estate administrative roles Previous experience in sales or upselling services to clients or guests is advantageous Excellent phone etiquette combined with professional communication skills in person and virtually Ability to multitask efficiently while maintaining attention to detail in a fast-paced environment We are dedicated to fostering a vibrant work environment that values your contributions. Join us if you're passionate about delivering exceptional guest experiences while managing properties effectively!