Guest Experience Coordinator

Conduct pre-move-in and post-move-out walkthroughs to assess condition and ensure readiness Document and escalate any issues, damages, or concerns in a timely manner Deliver an outstanding guest experience by serving as the go-to contact throughout the resident's stay Respond to guest needs promptly, including local travel to deliver items or resolve issues Personalize move-in gifts and maintain inventory of welcome materials Maintain and track local lockbox inventory for guest access Coordinate with vendors for furniture and service deliveries, pickups, and installations Dynamic work, no two days are the same You won't be tied to a desk. Expect to be on the go and interacting with apartments and guests Direct influence on guest satisfaction and company reputation Join a collaborative and supportive local team A personable self-starter with strong communication skills A "whatever it takes" attitude toward providing the ultimate guest experience A reliable team player who thrives in a fast-paced, flexible environment Comfortable with local daytime travel for apartment inspections and deliveries Familiar with basic computer programs (Microsoft Office, Outlook, etc.) High school diploma or GED required; must be at least 18 years old Competitive Base Salary $22.67- $25.22/hour Medical, dental, and vision insurance options 401k plan with discretionary match Company paid life insurance, short term disability, and long term disability Supplemental life insurance, critical illness, accident, and identity theft protection One-of-a-kind culture dedicated to Diversity, Equity, and Inclusion Inclusive Awards and Recognition Program Vacation, sick, and floating holidays Paid time off Paid volunteer time Wellness program Complimentary use of corporate apartments for vacation or travel (when available) National is a drug & alcohol-free workplace. Please note that we conduct a background check and 5 panel drug screen after a contingent offer has been made. $22.67- $25.22/hour