Concierge

Description We are looking for an experienced and service-driven Concierge to support a hospitality-focused workplace experience in McLean, Virginia. This is a Concierge position for someone who enjoys helping employees and visitors, managing front desk interactions, and creating a welcoming environment throughout the site. The role combines customer service, workplace coordination, and day-to-day operational support while partnering with facility and service teams to keep the workplace running smoothly. Looking to interview ASAP! Working onsite M-F. Need to have great communication skills and can work in a fast-paced environment!

Responsibilities:

• Welcome employees and guests at the front desk, provide clear guidance, and create a strong first impression throughout the day.
• Support access-related requests, including coordinating badge assistance and helping visitors and staff navigate entry procedures.
• Serve as a central resource for building, campus, and local area information, answering questions and resolving routine service inquiries promptly.
• Coordinate workplace support needs such as conference room assistance, luggage storage, lost and found, parking questions, mailroom direction, and other employee service requests.
• Maintain an orderly, presentable lobby and reception area to reflect a high standard of hospitality and site readiness.
• Partner closely with facility management, transportation, and other service teams to deliver a seamless experience across the workplace.
• Monitor client concerns, identify service risks early, and escalate issues appropriately to prevent disruptions to daily operations.
• Follow up on requests through completion, communicate effectively with staff and leadership, and contribute ideas that improve service quality and responsiveness. Requirements
• Previous experience in customer service, concierge, front desk, or hospitality-focused support roles.
• Strong verbal and written communication skills with the ability to interact professionally with employees, guests, vendors, and management.
• Ability to manage multiple requests at once while staying organized, calm, and detail oriented in a fast-paced setting.
• Comfortable using workplace technology and standard business tools, including Google Suite or similar office applications.
• Demonstrated problem-solving ability with sound judgment in handling service concerns and escalating issues when needed.
• Effective interpersonal skills and a proactive approach to anticipating needs and delivering high-touch support.
• Flexibility to work varying schedules based on campus operating hours.
• Ability to collaborate across operations, facilities, transportation, and related service functions to support an exceptional workplace experience.

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