Member Service Manager

Job Description:

Membership Service Manager Full Time, Fully In Person

ABOUT THE ROLE

The Membership Service Manager is often the first face Club members, families, and visitors see, serving as the welcoming presence at the front desk each day. This role requires someone who can warmly welcome and direct youth and families in a fast-paced, high-energy environment while also bringing the strong administrative skills needed to help keep the organization organized, efficient, and running smoothly. •The ideal candidate has experience both in administration and working with youth.•

WHAT YOU'LL DO

Welcome & Front Desk:

Be a consistent, trusted presence at the front desk, greeting members and families, managing daily foot traffic, and ensuring check-in/check-out procedures support safety. Manage incoming phone calls with professionalism and route calls appropriately.

Vermont Childcare Subsidy :

Support families through Vermont's childcare subsidy process, including ongoing communication and follow-through to help ensure the Club remains accessible to all. Plan and manage occasional family engagement events, such as open houses.

Membership & Data Administration :

Maintain our KidTrax membership database with accuracy, including member records, program registration (afterschool, summer, and vacation camps), and data needed for Club operations and grant reporting. Manage the Club member registration process.

Facilities Coordination:

Manage various facilities vendors (i.e. contracted cleaning company, lawn care, fire inspections etc.) to keep our physical spaces safe and welcoming.

Club Events:

Help plan and run meaningful community events such as the Club Family Winter Dinner and College & Career Fair, celebrating members and strengthening family engagement.

Other :

Maintain confidentiality of sensitive information. Be helpful team member, as needed. Make financial deposits by using check scanning device. Be main point of contact for outside groups using our building. Help ensure compliance with relevant laws, regulations and requirements. Other duties as needed.

WHAT WE'RE LOOKING FOR

Experience in a youth organization Warm, clear communicator both in person and in writing Comfortable holding self and others to high standards. Organized and adaptable, comfortable managing multiple priorities simultaneously in a very active environment Trauma-aware approach Independent problem solver, with resourcefulness and strong follow through. Ease in working with databases, Microsoft Office and other software Experience, lived or professional, working with people from diverse racial, ethnic, and socioeconomic backgrounds, including LGBTQ+ individuals and first-generation college students Must pass a background check, obtain CPR certification and complete required trainings

THE DETAILS

Location :

100% in-person at 62

Oak Street, Burlington, VT Hours :

Full-time, 40 hrs/week, 9:45 AM - 5:45 PM with occasional shift in hours for events, camps etc. Reports to :

Oak Street Program Director Compensation :

Range of $23.00-$29.00/hr plus benefits, including 75% employer paid individual health insurance, and 25 days of "combined time off" in first year (pro-rated for mid year start dates), as well as 9 paid holidays

PHYSICAL REQUIREMENTS

Ability to remain stationed at the front desk for extended periods of time Ability to sit and stand throughout the day Ability to move throughout the building to support youth and staff, as needed Ability to occasially lift up to 20 pounds If you have any questions about this position before you apply, please feel free to message us through Indeed or our website. If you have an interest in working at the Boys & Girls Club, but this job isn't a fit - please also feel free to message us. About the

Boys & Girls Club of Burlington:

The Boys & Girls Club is a non-profit organization offering youth a safe place during out-of-school hours, helping them build character, develop leadership, and achieve academic success. Membership is $5/year, and no one is ever turned away for inability to pay. Our work is supported 70% by community fundraising and 30% by government funding. We are an equal opportunity employer.

Pay:

$23.00 - $29.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Professional development assistance Retirement plan Vision insurance Application Question(s): Please list 3 days and times that you would be available for an in person interview. Ability to

Commute:

Burlington, VT 05401 (Required)

Work Location:

In person