Job Description
Front Desk Concierge Felico Beauty Madison Park, WA Job Details Part-time From $23 an hour 2 hours ago Benefits Flexible schedule Qualifications Serving Teamwork Attention to detail Customer relationship management Organizational skills
Full Job Description Front Desk Concierge & Client Experience Associate Position Overview:
Felico Beauty is seeking a polished, hospitality-driven Front Desk Concierge & Client Experience Associate to join our luxury beauty boutique in Seattle's Madison Park neighborhood. This role is ideal for someone who enjoys creating memorable guest experiences, thrives in a fast-paced environment, and takes pride in delivering exceptional service with attention to detail. As the first and last point of contact for our clients, you will play a key role in ensuring every guest feels welcomed, cared for, and valued. From greeting clients and managing appointments to providing refreshments and supporting our service providers, you will help create the elevated, personalized experience that defines Felico Beauty. About Felico Beauty Felico Beauty is a luxury beauty and wellness destination offering personalized skincare, aesthetic services, nail care, massage therapy, makeup artistry, and curated luxury beauty products. We are committed to delivering exceptional service, expert care, and a welcoming environment where every client receives a customized and memorable experience. Key Responsibilities Welcome clients warmly and provide a seamless check-in and check-out experience Manage appointment scheduling, confirmations, and client communications Offer and serve beverages and refreshments to clients throughout their visit Maintain a clean, organized, and inviting reception and retail environment Open and close the boutique according to established procedures Restock retail, treatment, and salon supplies as needed Support nail technicians and other service providers in delivering exceptional client care Assist with preparing service areas and ensuring treatment spaces are guest-ready Process client payments, gift card transactions, and retail purchases Answer phone calls, respond to inquiries, and assist clients with booking services Educate clients on services, promotions, and products when appropriate Help maintain inventory organization and receive incoming product shipments Contribute to a positive, professional, and team-oriented workplace culture Qualifications Previous experience in customer service, retail, salon, spa, or wellness environments preferred Exceptional communication and interpersonal skills Professional appearance and demeanor Strong organizational skills and attention to detail Ability to multitask and remain composed in a fast-paced environment Comfortable learning appointment scheduling and point-of-sale systems Self-motivated with a proactive and service-oriented mindset Ability to work collaboratively with estheticians, nail technicians, massage therapists, and management Flexible availability, including evenings and weekends Preferred Qualifications Experience in a luxury salon, spa, boutique, hotel, or hospitality setting Interest in beauty, wellness, skincare, and luxury retail Experience with retail sales and client relationship building Passion for creating exceptional guest experiences and exceeding client expectations What We're Looking For The ideal candidate is warm, polished, and attentive, with a natural ability to anticipate client needs and create a welcoming atmosphere. They understand that luxury is found in the details and take pride in ensuring every client receives an exceptional experience from arrival to departure. This role is perfect for someone who enjoys hospitality, teamwork, and helping create a boutique environment where clients feel genuinely cared for. Pay:
From $23.00 per hour Benefits:
Flexible schedule Work Location:
In person
