Patient Concierge - Front Desk

Description Job Summary:

Provide exceptional customer service through various patient-facing tasks, including scheduling appointments, verifying demographic and financial information, completing patient registration, processing paperwork, coordinating care, triaging phone calls, and providing information about services. This is an entry-level position.

Duties/Responsibilities:

Deliver personalized service during patient registration, including greeting patients, updating information, and collecting co-pays. Provide excellent customer service in all interactions with patients and visitors. Assist patients with paperwork and effectively manage escalated situations. Schedule all provider appointments and ensure pre-certifications, prior authorizations, and interpreter services are obtained when needed. Collect payments, issue receipts, and follow procedures for transaction completion. Maintain accurate cash records and balance daily transactions. Keep the waiting and reception areas clean and orderly. Maintain working knowledge of office equipment and oversee supply inventory and restocking. Prepare and maintain complete and accurate electronic medical records, forms, and registration materials by company policies. Ensure compliance with HIPAA regulations regarding the use and protection of medical records. Track and order office supplies as needed. Perform other duties as required with flexibility.

Requirements Required Skills/Abilities:

Proficiency in Microsoft Office Suite, G-Suite, and Windows environments. Flexible and willing to help in all areas; effective team player. Strong verbal and written communication skills. Excellent organizational skills, attention to detail, and problem-solving ability. Capable of handling multiple tasks in a dynamic setting. Strong time management and adaptability in a changing environment.

Education and Experience:

High school diploma or equivalent required. One (1) year of general office experience; healthcare setting preferred.