Concierge (Seasonal) Resort Guest Services

Description Join our team as a Seasonal Concierge and play a key role in delivering exceptional guest experiences from arrival to departure. In this dynamic, guest-facing position, you'll provide personalized service by assisting with transportation, coordinating activities, and serving as a knowledgeable resource for resort amenities and local attractions. This role is ideal for someone who enjoys hospitality, problem-solving, and creating memorable stays for guests.

Position Details Employment Type:

Seasonal Shift:

Flexible (Days, Evenings, Weekends, Holidays)

Department:

Front Office / Guest Services What You'll Do Greet guests and provide a warm, professional welcome upon arrival Assist guests with luggage during check-in, checkout, and room changes Provide resort and guest room tours, highlighting amenities and services Coordinate guest requests, including transportation, dining, activities, and special arrangements Drive guests to and from designated locations, including airports and local attractions Perform scheduled shuttle/van runs in a timely and safe manner Deliver guest messages, packages, and in-room amenities Maintain knowledge of resort events, local attractions, and area activities to assist guests Assist in planning and supporting special events, holidays, and resort programming Answer guest service and bellstaff calls, providing prompt and accurate information Maintain cleanliness of lobby areas, front entrance, and guest service vehicles Conduct inventory and restock brochures, pamphlets, and guest materials Run occasional resort errands and support overall front office operations Attend team meetings and follow all departmental procedures and standards Requirements What We're Looking For Must be 18 years of age or older Valid driver's license with a clean driving record High school diploma or equivalent required Previous customer service, hospitality, concierge, or guest services experience preferred (not required) Proficiency in Microsoft Excel and basic computer skills Strong communication and interpersonal skills Ability to multitask and problem-solve in a fast-paced environment Friendly, professional demeanor with a guest-first mindset Reliable, punctual, and team-oriented Physical Requirements Ability to stand and walk for extended periods of time Ability to lift, carry, push, and pull luggage up to 50 lbs regularly Frequent bending, reaching, and repetitive motion Ability to safely operate resort vehicles Work Environment Fast-paced resort environment with high guest interaction Combination of indoor and outdoor work, including exposure to varying weather conditions Frequent driving and transportation of guests Requires flexibility to work weekends, holidays, and peak seasonal periods Active role requiring multitasking and continuous guest engagement About Lake Lawn Resort Located on Delavan Lake, Lake Lawn Resort is a premier hospitality destination known for exceptional service and a strong team culture. Whether you're starting your career or looking for a steady role, this is a great place to grow. Disclaimer This role includes a variety of responsibilities to support daily operations.