Usher

Usher Hennepin Arts Minneapolis, MN Job Details $16.37 an hour 1 day ago Qualifications Customer communication Greeting customers Cleaning Guest services Communication skills Entry level Customer complaint resolution

Full Job Description Description:

Reports to:

House Services Manager FLSA:

Hourly, Non-Exempt Rate of Pay:

$16.37/hour Position Summary The Front of House Usher is a customer service role primarily responsible for greeting guests at the entrance of a venue, verifying tickets, directing them to their seats, and providing assistance with any questions or needs they may have throughout their visit, ensuring a positive and smooth experience for all patrons; this often includes tasks like managing entry flow, assisting with special needs, and maintaining a clean and welcoming atmosphere at the venue's front entrance. Responsibilities Guest greeting and ticket verification: Welcoming guests upon arrival, checking their tickets, and ensuring they have valid access to the event.

Seating assistance:

Guiding patrons to their designated seats, providing clear directions and addressing any seating issues.

Information provision:

Answering questions about the venue, event details, amenities like restrooms, concession stands, and exits.

Special needs support:

Assisting guests with mobility limitations or other special needs to access their seats.

Crowd management:

Maintaining a smooth flow of guests entering and exiting the venue, managing lines and addressing potential congestion.

Customer service:

Addressing patron concerns, resolving minor issues, and ensuring a positive experience for all.

Pre-show preparation:

Setting up the entrance area, checking seating arrangements, and ensuring all necessary signage is displayed.

Requirements:

Qualifications Strong communication skills: Ability to clearly and politely interact with guests, providing directions and answering questions.

Customer service focus:

Prioritizing guest satisfaction and creating a welcoming environment.

Attention to detail:

Accurately verifying tickets and ensuring guests are directed to the correct seats.

Physical stamina:

Standing for extended periods and navigating through the venue to assist patrons.

Problem-solving abilities:

Addressing minor issues and resolving customer concerns effectively. Physical Requirements Due to the nature of our work, employees may be required to work some non-traditional business hours including evenings, weekends, and holidays Ability to lift up to twenty-five (25) pounds. Ability to stand for extended periods of time while navigating multiple levels and areas within a venue. Reasonable accommodations may be made to enable individuals with disabilities to perform the assigned and essential functions. Benefits This position is not eligible to participate employer-sponsored benefits Part-time staff have access to a discounted daily rate for parking Sick time is offered in accordance with Minnesota's Earned Sick and Safe Time