Box Office Representative Usher (Performing Arts Center)

Box Office Representative Usher (Performing Arts Center) American Dream - 3.1 East Rutherford, NJ Job Details $15.95 an hour 4 hours ago Qualifications Retail sales transactions Customer communication Financial data reconciliation Maintaining an organized workspace Processing cash transactions Credit card payment processing Customer inquiry handling Guest services Clean workspace maintenance POS systems Escalation handling Communication skills Entry level Handling customer exchanges Full Job Description The Event Host position at the Performing Arts Center plays a critical role in preparing the venue for performances and ensuring a seamless transition between events. This hands-on role is focused on setting up event spaces, placing and removing seating, breaking down and stacking chairs after events, and executing quick turnarounds so the venue is clean, organized, and fully reset for the next day's programming. Event Hosts help maintain the professional presentation, safety, and operational readiness of the Performing Arts Center.

KEY OBJECTIVE

(S): The Box Office Representative serves as a front facing ambassador for the Performing Arts Center, providing exceptional customer service while supporting all ticketing and box office operations. This role is responsible for assisting patrons with ticket purchases, will call, exchanges, and event-day inquiries while ensuring accuracy in all transactions. Box Office Representatives play a key role in creating positive guest experiences and contributing to smooth, efficient event operations.

PRIMARY RESPONSIBILITIES

Sell tickets for live performances and events using the venue's ticketing system Assist patrons with will call, ticket pickup, seat inquiries, exchanges, and refunds as directed Provide accurate information regarding events, seating, pricing, and venue policies Process cash, credit card, and digital payments accurately and securely Reconcile transactions and follow established cash handling and settlement procedures Support night of show box office operations, including peak sales periods Address basic guest questions or concerns and escalate issues when needed Maintain a clean, organized, and professional box office environment Follow all ticketing, accessibility, privacy, and compliance guidelines Collaborate with the Box Office Manager and venue operations staff to ensure smooth event execution

DESIRED QUALIFICATIONS

Strong customer service and communication skills High attention to detail and comfort handling transactions and payments Ability to remain calm and professional in a fast paced, high volume environment Reliable, punctual, and able to follow established procedures Comfortable using point of sale or ticketing systems Ability to work evenings, weekends, and holidays based on performance schedules The PAC at American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status, or any other basis prohibited by law.