Recreation Attendant (Guest Relations)

SummaryThe City of Lancaster is seeking a friendly, dependable, and service-focused professional to join our Recreation team as aRecreation Attendant - Guest Relations. This position serves as an important first point of contact for patrons by providing customer service in person, by phone, and by email, while assisting with registrations, facility reservations, recreation programs, and special events.

This is a great opportunity for someone who enjoys working with the public, stays organized in a fast-paced environment, and takes pride in creating a welcoming experience for the community. In Lancaster, we serve with PRIDE through Productivity, Resourcefulness, Integrity, Dedication, and Excellence, and we are looking for someone who will reflect those values in every interaction.

Essential Duties and ResponsibilitiesProvide courteous and professional customer service to patrons in person, by phone, and by emailAnswer questions and respond to requests regarding recreation and park facilities, services, and programsAssist with registrations, reservations, and participant processing for classes, programs, and activitiesSupport recreation programs, athletic leagues, tournaments, youth activities, adult and senior programs, and special eventsAssist with event setup, supply preparation, registration entry, and cleanup activitiesReceive payments, prepare receipts and cash reports, and secure payments for processingAssist with equipment checkout and return while helping ensure safe use of recreation and athletic equipmentProvide assistance in coordinating recreation and special events hosted by the CityPerform other duties as assignedThe ideal candidate will be patient, friendly, organized, and comfortable working with the public. This person should communicate clearly, handle routine questions with professionalism, and maintain a positive attitude while supporting patrons, programs, and events. The position also calls for attention to detail, good judgment, teamwork, adaptability, and the ability to remain professional during busy periodsEducation and/or ExperienceMust be at least 18 years of ageMust possess a high school diploma or equivalentMust be available to work a schedule of up to 20 hours per week, including nights and weekends on a regular basisPreferred QualificationsAt least one year of experience with Community PassAt least six months of cash-handling experienceThis position works primarily indoors, with occasional exposure to outside weather conditions. The work requires regular standing, walking, bending, and lifting up to 10 pounds frequently and up to 25 pounds occasionally. The selected candidate should be able to work well with the public, communicate clearly, and remain attentive for extended periods.