Event Staff Usher

Working as part of the Event Staff team at Utah Valley University offers a front-row opportunity to help create memorable experiences for guests at the UCCU Center and other campus venues. In this role, you'll contribute to the smooth, safe, and welcoming operation of events ranging from concerts and athletic competitions to community gatherings and university celebrations. You'll support event readiness, assist with guest entry and ticket validation, guide seating and ADA accommodations, and help maintain positive crowd flow before, during, and after each event. Event Staff members play a vital customer-service role, interacting with guests, donors, visiting artists, artist management, patrons, and university personnel. You'll welcome attendees, provide event and venue information, monitor crowd conditions, identify safety concerns, and assist with emergency procedures when needed. If you enjoy working with people, thrive in dynamic environments, and want to be part of the team that keeps UVU's largest events running smoothly, this position offers a rewarding way to contribute to the campus community. Guest Services and Patron Assistance

• Provide exceptional customer service by greeting patrons, scanning or validating tickets, answering questions, and assisting guests with seating, ADA accommodations, venue amenities, and event information.

Help create a welcoming, professional, and service-oriented environment for all guests, donors, visiting artists, artist management, university personnel, and members of the public. Crowd Management and Safety Monitoring

• Monitor guest activity and assigned public areas to support a safe, orderly, and secure event environment. Assist with crowd movement, ingress and egress, and security screenings as assigned. Identify and report safety concerns, suspicious activity, prohibited items, congestion, or behavioral issues to supervisors in accordance with venue procedures. Event Operations and Area Readiness
• Support event operations before, during, and after events by maintaining assigned posts, helping prepare public areas for guest use, keeping lobbies and seating areas neat and organized, and assisting with opening, event, and closing responsibilities as assigned. Policy Enforcement and Incident Reporting
• Assist with communicating and reinforcing venue policies, event rules, and guest expectations in a professional manner. Observe and report guest concerns, policy violations, and routine incidents to supervisors, event security, or other appropriate personnel in accordance with venue procedures. Emergency Procedures and Guest Support
• Assist with emergency response actions by remaining alert, following staff direction, helping communicate instructions to guests, and supporting orderly movement during alarms, evacuations, shelter-in-place situations, or other emergency conditions.

High school diploma or equivalent. Six months of experience in customer service, guest services, event staffing, ushering, or a related public-facing role preferred.

Preferred Qualifications:

Experience working in a sports, entertainment, performing arts, or university event venue. Experience with ticket scanning, guest screening, ADA seating assistance, or front-of-house event operations. CPR/First Aid/AED certification preferred. Knowledge Knowledge of basic customer service principles and front-of-house event operations in a public venue setting. Knowledge of basic crowd management practices, including awareness of crowd flow, guest movement, and maintaining clear public areas. Knowledge of suspicious activity, disruptive behavior, prohibited items, and other indicators that may affect the safety and security of guests, staff, or the venue. Knowledge of venue policies, event rules, emergency procedures, evacuation protocols, and appropriate reporting practices. Knowledge of how and when to seek assistance for ticketing issues, guest concerns, unruly patrons, medical situations, safety hazards, and other event-related incidents. Knowledge of the general layout, amenities, seating areas, entrances, exits, restrooms, concessions, and public access points within the UCCU Center and other Utah Valley University event venues. Skills Strong customer service and interpersonal skills, with the ability to create a positive experience for guests and visitors. Effective verbal communication skills, including the ability to provide clear directions, answer questions, and communicate professionally with guests, staff, and supervisors. Strong observation skills, situational awareness, and attention to detail in a fast-paced event environment. Conflict de-escalation and problem-solving skills, with the ability to respond appropriately to routine guest concerns and operational issues. Ability to work collaboratively with supervisors, event staff, security personnel, and other campus or event partners. Organizational skills sufficient to maintain assigned posts, support event operations, and carry out assigned responsibilities effectively. Ability to remain calm, professional, and focused during high-pressure situations, emergencies, or unexpected event challenges. Abilities Ability to provide professional, courteous, and respectful service to guests, donors, visiting artists, artist management, university personnel, and members of the public. Ability to monitor crowds, entrances, and public areas and recognize safety concerns, suspicious activity, policy violations, or operational issues. Ability to assist with crowd movement, ingress and egress, security screenings, and orderly guest flow throughout the venue. Ability to follow, apply, and support venue procedures, event rules, and established emergency protocols. Ability to exercise sound judgment and know when to elevate concerns to a supervisor, event security, police, or medical responders. Ability to assist guests with seating, ADA accommodations, directions, and access to venue amenities and services. Ability to maintain a neat, organized, and professional event environment in lobbies, seating areas, entrances, and other public spaces. Ability to stand and walk for extended periods of time. Ability to perform effectively in a public-facing, team-oriented environment that requires flexibility, dependability, and consistent professionalism. Ability to work evenings, weekends, holidays, and other hours based on event schedules.