Usher

Usher Ptg Live Events Llc - 4.0 Milwaukee, WI Job Details 1 day ago Qualifications Customer communication Guest relations Greeting customers High school diploma or GED Cleaning Communication skills Entry level Customer complaint resolution Full Job Description

PRIMARY PURPOSE

The usher position is responsible for providing exceptional customer service to patrons attending events. This role ensures smooth entry, seating, safety, and overall satisfaction of attendees. Ushers act as the first point of contact, assisting with directions, ticket verification, and enforcing venue policies while maintaining a friendly and professional demeanor.

MAJOR DUTIES AND RESPONSIBILITIES

Provides guest assistance by greeting and welcoming patrons as they arrive at the venue. Assists guests with finding their seats and navigating the venue(s). Provides information about event schedules, amenities, and venue policies and procedures. Checks tickets for authenticity and correct seating. Directs guests to the appropriate entrances, sections, or VIP areas. Assists guest with accessibility needs, including ADA seating and accommodations. Monitors crowd flow and ensures adherence to safety regulations. Reports any suspicious activity, hazards, or incidents to security or management. Assists in emergency evacuations as directed by House Manager and Event Staff Management. Distributes programs, flyers, or promotional materials as needed. Assists with post-event clean-up and resetting of the venue. Adheres to all safety standards. Performs other duties as assigned.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

High School diploma or GED. Strong interpersonal and communications skills.

PREFERRED QUALIFICATIONS

Previous customer service or hospitality experience.

GENERAL SKILLS/QUALIFICATIONS

Strong communication and interpersonal skills. Professional appearance and demeanor. Ability to work with well with others that includes a wide range of people form diverse backgrounds. Ability to resolve customer complaints and issues while maintaining a professional and clam demeanor. Friendly, approachable, and courteous demeanor. Excellent verbal and written communication skills. Organized and attention to detail. Proficiency with Gmail. Strong work ethic and an ability to work autonomously.

PHYSICAL REQUIREMENTS

Able to occasionally lift and/or move items up to 10 lbs. Able to use close vision, distance vision, depth perception, and adjustment of focus. Able to stand for extended periods of time. Occasionally required to bend, twist, climb, kneel and balance. Regularly required to sit, walk, talk and hear. Must comply with any safety or PPE requirements. Reasonable accommodations are made to enable individuals with disabilities to perform essential job functions.

WORK LOCATION

(s): Any Pabst Theater Group location within the metropolitan Milwaukee area.

SCHEDULE

The majority of Pabst Theater Group events occur on nights and weekends. Consistent availability during these times is essential for any Usher employee, however, scheduling is generally flexible to accommodate employee needs.

WORK ENVIRONMENT

The work environment consists of historic buildings that host live music. While performing the duties of this job, the employee is primarily located indoors at Pabst Theater Group venues. The noise level in the work environment can range from quiet to loud, depending on the type of event (including but not limited to: concerts, comedy shows, book tours, etc.). Conditions can include normal to low light conditions. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Travel is not typically required for this position.