General Manager

General Manager Club Pilates Campbell - 3.3 Campbell, CA Job Details Full-time $28 - $32 an hour 1 day ago Benefits Health insurance 401(k) Employee discount Flexible schedule Retirement plan Qualifications Community engagement Teamwork Management Operations management Sales management Fitness sales Organizational skills Full Job Description

GENERAL MANAGER OPPORTUNITY

Club Pilates Campbell Club Pilates Campbell is seeking an experienced and leadership-driven General Manager to oversee daily studio operations, sales performance, member retention, and team accountability at our established, high-performing studio. This is not a startup location. Club Pilates Campbell is a mature studio with approximately 500 active members, a strong instructor team, established operational systems, and a loyal member base. We are seeking someone who can help maintain operational consistency, support long-term studio stability, and continue delivering an exceptional member experience. The ideal candidate has prior Club Pilates or boutique fitness leadership experience and thrives in a fast-paced, accountability-focused environment.

ROLE RESPONSIBILITIES

Sales & Retention Leadership Oversee daily studio sales operations and Intro performance Monitor Intro show rates, conversions, and follow-up systems Hold Sales Associates accountable to daily KPIs and lead management expectations Ensure timely outreach and follow-up for all leads Support member retention efforts, cancellation saves, freeze follow-up, and member engagement Monitor overall membership trends and studio performance Operations & Team Leadership Oversee daily studio operations and front desk execution Maintain professionalism, operational consistency, and member experience standards Support staffing coverage and team accountability Address member concerns and escalations professionally Partner with ownership regarding studio operations, staffing, and performance goals

TEAM STRUCTURE

Club Pilates Campbell has an established support structure, including a dedicated Lead Instructor role responsible for: Instructor scheduling Bridge Training for new instructors Instructor onboarding and mentorship Teaching quality and class standards Ownership also remains actively involved in: Studio culture Grassroots marketing Instructor leadership Community engagement This structure allows the General Manager to focus heavily on operations, sales leadership, retention, and overall studio management.

QUALIFICATIONS

Prior Club Pilates experience strongly preferred Boutique fitness or membership-based management experience preferred Strong communication and organizational skills KPI and accountability mindset Ability to professionally lead teams and manage operations Comfortable in a fast-paced environment Weekend and evening flexibility as business needs require

COMPENSATION & OPPORTUNITY

$28-32/hour base compensation Monthly bonus opportunities tied to: Net revenue performance Personal sales Membership retention Operational KPIs 90-day performance bonus opportunity Complimentary membership

FUTURE GROWTH OPPORTUNITY

Ownership is actively expanding with an additional studio planned in Marina within the next 6-12 months, creating future leadership and growth opportunities for the right candidate. The ideal candidate is reliable, operationally strong, team-oriented, accountable, and excited to help support and maintain a successful long-term studio environment.

Pay:

$28.00 - $32.00 per hour

Benefits:

401(k) Employee discount Flexible schedule Health insurance Retirement plan Application Question(s): Are you comfortable acting as the "quarterback" of the studio by helping support operations, sales performance, team accountability, and member experience?

Experience:

Fitness Sales:

3 years (Required)

Management:

1 year (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Ability to

Commute:

Campbell, CA 95008 (Required)

Work Location:

In person