Pool Care Manager

Pool Care Manager Glengate Company Wilton, CT Job Details Full-time $60,000 - $75,000 a year 5 hours ago Benefits Health savings account Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Vision insurance 401(k) matching Life insurance Qualifications Customer communication Full Job Description Work With The Best We are building the premier outdoor living company in the country by creating a "family of family companies" across the nation. Now you can build your landscaping career with the best, working in one of our many company locations nationwide. Learn from the top experts in the field and work on some of the country's largest and most complex landscape projects. Take advantage of opportunities to share and exchange best practices across our network. The opportunities are endless. Regional Pool Care Admin Manager Glengate is an award-winning landscape architecture, construction, and maintenance firm catering to the most prestigious residential properties in the Northeast. Based just 40 minutes from New York City, we are defined by a culture of collaboration and a commitment to excellence that allows us to stand behind our work with a lifetime guarantee. As a proud member of the Mariani Premier Group, we combine the personalized feel of a family company with the resources and reach of a national leader in outdoor living. The Opportunity Our growing Pool Care Division is seeking a Manager to lead administrative and client-service functions for one of our key regions. This is a high-visibility, multi-faceted role that serves as the heartbeat of the department. You aren't just managing paperwork; you are orchestrating the "Glengate Experience" for our clients and providing the operational backbone for our field technicians. If you are a high-energy professional who thrives in a fast-paced environment and prides yourself on being a "calm in the storm" for clients, we want to meet you.

Core Responsibilities Client Success & Communication Primary Point of Contact:

Act as the professional voice of Glengate, triaging client inquiries and managing heavy communication with a focus on white-glove service.

New Client Integration:

Lead the onboarding process for new accounts, ensuring a seamless transition into our service ecosystem.

Contract Management:

Oversee proposals, renewals, and basic contract processing to ensure service continuity.

Operational Excellence Dispatch Coordination:

Assist in the daily scheduling and dispatching of field teams to maximize efficiency.

Technician Liaison:

Maintain real-time contact with technicians for midday updates and end-of-day check-ins to ensure all service standards are met.

Utility Oversight:

Monitor fuel levels and coordinate deliveries with gas and propane providers to ensure uninterrupted pool operation for our clients.

Administrative Leadership Financial Administration:

Manage invoicing and collections processes with precision.

Compliance & Growth:

Manage industry licensing and certifications, including enrolling team members in continuing education and maintaining rigorous records.

Strategic Projects:

Contribute to special administrative projects that drive regional growth and efficiency.

Qualifications Communication Mastery:

Exceptional interpersonal skills with the ability to navigate complex client situations with poise.

Operational Mindset:

Strong clerical knowledge and high proficiency in the Microsoft Office Suite (Outlook, Excel, Teams).

Resilience:

The ability to remain calm and effective during the peak "swim season," including the flexibility to work several Saturdays during this period.

Industry Knowledge:

While pool industry experience is a plus, a background in high-end service, construction, or property management is highly valued. The Perks 401(k) plan with company match Medical insurance Dental insurance Vision insurance FSA/HSA PerkSpot Long-Term Disability and Life Insurance Paid time Off Tuition Reimbursement (after one year of service) Pay Transparency Mariani Enterprises LLC is committed to pay transparency and equity among all employees and provides employees with an environment where pay transparency and dialogue on compensation are allowed. Mariani Enterprises LLC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Position Range:

$60,000 - $75,000 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Mariani Enterprises, LLC is proud to be an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.